Senior Case Manager - (Empowering Family Connections)

Lutheran Services; Caboolture; On-site; AUD 66,000 - 70,000; Part time

Benefits offered by this job

Salary packaging

Employee discounts

Fitness Passport

Ongoing training and development

Job summary

Lutheran Services is seeking a Senior Case Manager for the Empowering Family Connections program in Caboolture, QLD. This part-time role contributes to delivering end-to-end case management for young people and families within a not-for-profit community services setting.

You’ll work with Child Safety, Youth Justice, Health and Education partners to support home stability and life skills, including risk assessments and tailored support plans.

Qualifications

• Degree in Human Services, Social Work, Psychology or related field.
• Experience in case management within youth, family or community services.
• Ability to manage complex cases using therapeutic and evidence-based approaches.
• Confidence working with multiple stakeholders and high-risk situations.
• Excellent communication, documentation and organisational skills.

Responsibilities

• Deliver end-to-end case management for young people and families.
• Conduct risk and needs assessments and develop tailored support plans.
• Provide counselling, mediation, advocacy, and family support.
• Support home stability, life skills development, and transitions.
• Collaborate with Child Safety, Youth Justice, Health, Education and other stakeholders.
• Facilitate individual and group programs.
• Maintain accurate case notes, reporting, and data collection.
• Participate in community networks and service development initiatives.

Skills

Case management

Risk assessment

Stakeholder engagement

Communication

Documentation

Education

Human Services degree

Social Work degree

Psychology degree

Job description

Senior Case Manager - (Empowering Family Connections)

Job No:INTSCM2622930 Location:Caboolture

We’re looking for an experienced Senior Case Manager ( Empowering Family Connections ) to join our Intercept Community Services team, supporting young people and their families through complex, real-life challenges.

Location: Caboolture, QLD
Role Type: Part Time | Mon to Thu | 9am - 5pm | 60 hrs fortnight
Remuneration Range: $47.63 - $51.25 ph + Super + Salary Packaging + Employee discounts

At Intercept Community Services, Empowering Family Connections program is a targeted family support program that works with young people and their families to strengthen connections and support them to prevent entry or re-entry into the child protection system.

What You’ll Be Doing:

• Delivering end-to-end case management for young people and families
• Conducting risk and needs assessments and developing tailored support plans
• Providing counselling, mediation, advocacy, and family support
• Supporting home stability, life skills development, and transitions
• Working collaboratively with Child Safety, Youth Justice, Health, Education and other stakeholders
• Facilitating individual and group programs
• Maintaining accurate case notes, reporting, and data collection
• Participating in community networks and service development initiatives

What You’ll Bring:

• Degree in Human Services, Social Work, Psychology or related field
• Strong experience in case management within youth, family or community services
• Ability to manage complex cases using therapeutic and evidence-based approaches
• Confidence working with multiple stakeholders and high-risk situations
• Excellent communication, documentation, and organisational skills
• Current Blue Card, NDIS Worker Screening, and QLD Driver’s Licence

Why Choose Us?

• Salary PackagingBenefits:take home more pay (up to $15,900 tax-free + $2,650 meals & entertainment).
• Discounts:on Health Insurance, Energy, IT & Appliances, Travel & More.
• Employee Assistance Programfor wellbeing support.
• Fitness Passport- Stay active with discounted Gym Memberships for you and your family.
• Ongoing Training & Development opportunities to grow your career

Lutheran Services is a not-for-profit organisation, providing exceptional care and support to communities acrossQueenslandfor the past 90 years. We provide aged care, retirement living and home care services for older people, with community services including mental health, disability, youth and family, and domestic and family violence support. We draw on a rich Lutheran tradition of care,placing the wellbeing of our clients at the heart of everything we do. Where our people to love what they do, supporting over 6,000 people each year across more than 26 sites.

About Us

We draw on our rich Lutheran tradition of caring for everyone - the individual, family and the community. We support older people, young people and their families, people living with a disability or mental illness, and families experiencing domestic violence and hardship.

We are committed to providing safe, respectful and inclusive environments where our staff, residents, clients, children and young people are protected from harm. Safeguarding children is everyone's responsibility, and we promote a culture where the safety, wellbeing and rights of children are always a priority.

Together with the congregations that founded us, we've been serving Queenslanders since 1935. We are a not-for-profit organisation with more than 2,200 dedicated people, working across more than 20 sites from South-East to Central Queensland.