Impactful Case Manager – Disability & Mental Health

Lutheran-Services-Florid; Nambour; On-site; AUD 81,000 - 88,000; Full time

Benefits offered by this job

Salary packaging

Discounts on Health Insurance

Employee Assistance Program

Fitness Passport

Ongoing Training & Development

Job summary

Lutheran Services’ Graceville Centre in Nambour, QLD seeks a dedicated Case Manager to deliver comprehensive support for people living with disability and/or mental health concerns. You will work within a multidisciplinary team, applying evidence-based practices to promote independence and wellness.

Role is full-time (Mon-Fri 8:45–4:45) at Graceville Centre, with salary packaging and staff benefits. A strong commitment to client-centered care is essential for success in this dynamic service.

Qualifications

• Tertiary qualification in a relevant Human Services discipline, or current enrolment in a relevant program. Equivalent relevant experience may also be considered.
• Proven experience within the Community Services sector demonstrating strong client-focused and evidence-based practice skills.
• Exceptional interpersonal and communication abilities, with the capacity to build effective, respectful relationships with clients, families, and multidisciplinary teams.
• Strong analytical and decision-making skills, with the ability to assess complex situations and implement practical, evidence-informed solutions.
• Ability to perform effectively in a dynamic, fast-paced environment, managing competing priorities while maintaining service quality and professionalism.
• Proficiency in Microsoft Outlook, Excel, and Word, and confidence using mobile applications to support case management and reporting requirements.
• Must hold and maintain a valid Working with Children Check (Blue Card), NDIS Worker Screening Clearance, and a current Australian Driver’s Licence.

Responsibilities

• Deliver comprehensive case management to support individuals to achieve their goals.
• Apply Evidence-Based Practice principles in the assessment, development, and implementation of person-centered support plans to achieve measurable outcomes.
• Conduct regular reviews of client’s plans, ensuring progress is monitored, documented, and adjusted according to their needs and goals.
• Foster an empowering environment that promotes positive behaviour, skill development, learning, and independence.
• Collaborate and communicate effectively with multidisciplinary teams, families and carers, and community stakeholders to ensure coordinated care.
• Maintain accurate and confidential documentation in compliance with organisational and legal standards.

Skills

Interpersonal abilities

Communication abilities

Analytical skills

Decision‑making

Education

Tertiary qualification in Human Services

Tools

Microsoft Outlook

Excel

Word

Job description

Lutheran Services’ Graceville Centre in Nambour, QLD seeks a dedicated Case Manager to deliver comprehensive support for people living with disability and/or mental health concerns. You will work within a multidisciplinary team, applying evidence-based practices to promote independence and wellness.

Role is full-time (Mon-Fri 8:45–4:45) at Graceville Centre, with salary packaging and staff benefits. A strong commitment to client-centered care is essential for success in this dynamic service.