Full-Time Case Manager, Community Supports & Coordination

Resolute Support; The Junction; On-site; AUD 65,000 - 80,000; Full time

Benefits offered by this job

Full training provided

Phone and laptop provided

4 Weeks Annual Leave per year

Optional rostered day off per month

Job summary

Resolute Support is seeking a dedicated Case Manager to coordinate participant supports in our Community Based Program. You will build strong relationships with participants, their families, and Support Workers to ensure care plans meet needs and funding is optimised.

With a focus on high-quality service delivery, you will maintain accurate records in line with NDIS requirements, participate in team meetings and contribute to continuous improvement across the service.

Qualifications

• 2 years experience in a Case Management, Care Co-ordinator role (disability, aged care, youth, mental health).
• Minimum Cert III in Community Services, Individual Support (Disability/Aged Care), or relevant qualification.
• Have worked in customer service, admin, or coordination roles previously and have the ability to juggle multiple priorities whilst staying organised.
• NDISWC and WWCC.

Responsibilities

• Build and maintain strong professional relationships with participants and their family members, Support Workers, carers and/or advocates, external stakeholders, to understand their preferences and needs, and communicate this with the greater Resolute Support team.
• Proactively engage with participants and/or their family members, carers and/or advocates to ensure maximum funding allocations are utilised and assist them to plan their supports (personal care, cleaning, transport, community engagement, etc).
• Communicate effectively through regular check-in's and visitations, to ensure participant needs, goals and outcomes are being achieved whilst providing direction and/or support to the Support Worker teams.
• Maintain clear and accurate records and documentation of the work you do, in accordance with NDIS and organisational requirements.
• Actively participate in team meetings and contribute to the continuous improvement activities at Resolute Support.

Education

Cert III in Community Services

Tools

NDISWC

WWCC

Job description

Resolute Support is seeking a dedicated Case Manager to coordinate participant supports in our Community Based Program. You will build strong relationships with participants, their families, and Support Workers to ensure care plans meet needs and funding is optimised.

With a focus on high-quality service delivery, you will maintain accurate records in line with NDIS requirements, participate in team meetings and contribute to continuous improvement across the service.