Fulfillment Operations Team Leader (Retail Logistics)

IKEA; Sydney; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

5 weeks’ Paid Annual Leave

Parental Leave

Co-worker discount 15%

Free parking

Employee Assistance Program

Novated leasing

Uniform provided

Meal benefits

Bonus programme

Job summary

IKEA Australia in Sydney is seeking a Retail Logistics Team Leader to oversee daily Fulfilment Operations, rostering, breaks and KPI performance, while coaching a fast‑moving team to deliver high standards of safety and efficiency.

You will build strong partnerships with Sales, Commercial and Fulfilment to support promotions, range changes and commercial priorities that drive sales and customer satisfaction, maintain stock flow and readiness, and lead continuous improvement in an ever‑changing

Qualifications

• Experience leading teams in retail logistics or fulfilment operations.
• Strong stakeholder management across multiple functions.
• Knowledge of stock control, replenishment and goods flow processes.
• Ability to analyse performance and drive improvements.
• Commitment to safety and high-quality customer service.

Responsibilities

• Oversee daily Fulfilment Operations, rostering, breaks and KPI performance.
• Coach and develop co-workers to a high-performing, safety-focused team.
• Partner with Sales, Commercial and Fulfilment to support promotions and priorities.
• Ensure efficient stock flow, inventory accuracy and readiness for promotions.
• Drive continuous improvement to enhance efficiency and the customer experience.

Skills

Team leadership

Stakeholder management

Stock control

Inventory management

Operational planning

Data-driven improvement

Safety compliance

Coaching

Communication

Job description

IKEA Australia in Sydney is seeking a Retail Logistics Team Leader to oversee daily Fulfilment Operations, rostering, breaks and KPI performance, while coaching a fast‑moving team to deliver high standards of safety and efficiency.

You will build strong partnerships with Sales, Commercial and Fulfilment to support promotions, range changes and commercial priorities that drive sales and customer satisfaction, maintain stock flow and readiness, and lead continuous improvement in an ever‑changing