Fulfilment & Logistics Ops Manager — Lead Impact

IKEA; Canberra; On-site; AUD 110,000 - 160,000; Full time

Benefits offered by this job

Paid annual leave

Parental leave

Co-worker discount

Uniform provided

Free parking

Novated leasing

EV subscription

Fitness Passport

Savings membership

Bonus programme

Job summary

IKEA is seeking an Operations Manager (Fulfilment & Logistics) in Canberra to lead a large operational team, ensuring accurate picking, efficient delivery, and a seamless customer experience across in-store, pickup, and home delivery channels.

You will drive performance, engagement, and continuous improvement in a fast-paced environment, with a focus on people, processes, and cost-consciousness. National police checks are part of the pre-employment process.

Responsibilities

• Lead the day-to-day Fulfilment Operations team to secure operational excellence across inbound, outbound and service operations while delivering an exceptional customer experience.
• Coach and develop your team, fostering a high-performing, inclusive culture focused on wellbeing and performance.
• Drive engagement and morale by promoting open communication and recognizing achievements.
• Collaborate with cross-functional stakeholders and external transport/service providers to maximise goods availability and order fulfilment efficiency.
• Use data and KPIs to identify opportunities to simplify operations, boost productivity and strengthen team performance.
• Manage resources and expenses to maximise efficiency and profitability in fulfilment operations.

Job description

IKEA is seeking an Operations Manager (Fulfilment & Logistics) in Canberra to lead a large operational team, ensuring accurate picking, efficient delivery, and a seamless customer experience across in-store, pickup, and home delivery channels.

You will drive performance, engagement, and continuous improvement in a fast-paced environment, with a focus on people, processes, and cost-consciousness. National police checks are part of the pre-employment process.