Fulfilment & Logistics Operations Leader

Ikea; Australia; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

5 weeks' Annual Leave

Parental Leave

Family & Community Leave

Employee Assistance Program

Co-worker discount 15%

Co-worker restaurant meals

Uniform provided

Free parking

Benefits membership

Novated leasing

EV subscription

Superannuation salary sacrifice

Fitness Passport

Bonus programme

Loyalty programme

Job summary

IKEA Australia is seeking an Operations Manager (Fulfilment & Logistics) to lead a large operational team and drive performance and continuous improvement across inbound, outbound and service operations. This permanent, full-time role requires availability for a 4am–9pm schedule, weekends, and public holidays as needed.

Reporting to the Fulfilment Manager, you will manage resources, coach staff, foster collaboration with transport partners, and ensure customer-centric fulfilment excellence.

Qualifications

• Experienced in leading medium to large operational or logistics teams in a complex fast-paced environment.
• Able to guide teams through transformation, operational improvements and new ways of working.
• Proven ability to maintain engagement and performance while driving change.

Responsibilities

• Lead the day-to-day Fulfilment Operations team to ensure safe, efficient and structured execution across inbound, outbound and service operations.
• Coach and develop your team to create a high-performing, engaged and inclusive culture.
• Drive engagement and morale through open communication, recognition and supportive leadership.
• Collaborate with cross-functional stakeholders and external transport/service providers to maximise goods availability and order fulfilment efficiency.
• Use data and KPIs to identify opportunities that simplify operations, boost productivity and strengthen performance.
• Manage resources and expenses with a focus on cost-consciousness to maximise efficiency.
• Ensure compliance with IKEA code of conduct, SOPs and local health, safety and security regulations.

Job description

IKEA Australia is seeking an Operations Manager (Fulfilment & Logistics) to lead a large operational team and drive performance and continuous improvement across inbound, outbound and service operations. This permanent, full-time role requires availability for a 4am–9pm schedule, weekends, and public holidays as needed.

Reporting to the Fulfilment Manager, you will manage resources, coach staff, foster collaboration with transport partners, and ensure customer-centric fulfilment excellence.