FSM & PSO Systems Specialist

Hunter Water Corporation Limited; Newcastle; Hybrid; AUD 100,000 - 125,000; Full time

Benefits offered by this job

35 hour week and flexible working

Additional public holidays

Paid carers leave

Parental leave (14 weeks)

Community service leave

Health and wellbeing benefits

Employee Assistance Program

Rewards and recognition

Base salary + superannuation (Band 6/7

Job summary

Hunter Water Corporation Limited is seeking an FSM Functional Specialist to join our Information, Control and Energy team on a full-time, ongoing basis. You will configure and support FSM and PSO platforms, optimise workflows and drive better outcomes for field teams and planners.

You will translate business needs into system configurations, troubleshoot complex issues, and collaborate with operators to improve automation, data accuracy and user experience.

Qualifications

• Experience with field service management solutions, preferably IFS FSM and PSO, or equivalent workforce management products.
• Experience in application support, solution design, integration monitoring and data management.
• Experience with planning, scheduling and workforce optimisation in utilities environments.
• Strong customer service, stakeholder engagement and communication skills; valid driving licence.
• Qualifications in Information Technology, Information Systems or Business.

Responsibilities

• Administer and optimise FSM and PSO, configuring workflows, business rules, security settings and enterprise integrations.
• Investigate and resolve application, integration, scheduling and data issues to maintain reliable operations.
• Provide specialist PSO advice to improve planning, scheduling, automation and workforce utilisation.
• Coordinate releases, upgrades, testing and approved enhancements, maintaining data integrity, governance and reporting capability.
• Partner with operational teams to provide specialist advice, training and support that improves system use and user experience.

Skills

Field service management

Application support & design

Planning & scheduling

Customer service & communication

IT/IS/Business qualification

IFS PSO / Ellipse / GIS knowledge

C#, YAML, SOAP, JSON

Education

IT / IS / Business degree

Tools

IFS FSM

Ellipse EAM

GIS

Job description

Hunter Water Corporation Limited is seeking an FSM Functional Specialist to join our Information, Control and Energy team on a full-time, ongoing basis. You will configure and support FSM and PSO platforms, optimise workflows and drive better outcomes for field teams and planners.

You will translate business needs into system configurations, troubleshoot complex issues, and collaborate with operators to improve automation, data accuracy and user experience.