FSM Functional Specialist

Hunter Water Corporation Limited; Newcastle; Hybrid; AUD 100,000 - 125,000; Full time

Benefits offered by this job

35 hour week and flexible working

Additional public holidays

Paid carers leave

Parental leave (14 weeks)

Community service leave

Health and wellbeing benefits

Employee Assistance Program

Rewards and recognition

Base salary + superannuation (Band 6/7

Job summary

Hunter Water Corporation Limited is seeking an FSM Functional Specialist to join our Information, Control and Energy team on a full-time, ongoing basis. You will configure and support FSM and PSO platforms, optimise workflows and drive better outcomes for field teams and planners.

You will translate business needs into system configurations, troubleshoot complex issues, and collaborate with operators to improve automation, data accuracy and user experience.

Qualifications

• Experience with field service management solutions, preferably IFS FSM and PSO, or equivalent workforce management products.
• Experience in application support, solution design, integration monitoring and data management.
• Experience with planning, scheduling and workforce optimisation in utilities environments.
• Strong customer service, stakeholder engagement and communication skills; valid driving licence.
• Qualifications in Information Technology, Information Systems or Business.

Responsibilities

• Administer and optimise FSM and PSO, configuring workflows, business rules, security settings and enterprise integrations.
• Investigate and resolve application, integration, scheduling and data issues to maintain reliable operations.
• Provide specialist PSO advice to improve planning, scheduling, automation and workforce utilisation.
• Coordinate releases, upgrades, testing and approved enhancements, maintaining data integrity, governance and reporting capability.
• Partner with operational teams to provide specialist advice, training and support that improves system use and user experience.

Skills

Field service management

Application support & design

Planning & scheduling

Customer service & communication

IT/IS/Business qualification

IFS PSO / Ellipse / GIS knowledge

C#, YAML, SOAP, JSON

Education

IT / IS / Business degree

Tools

IFS FSM

Ellipse EAM

GIS

Job description

• Full-time, ongoing | 35-hour week + flexible working
• Optimise the systems that keep our field teams connected and our work on track
• Support the sustainable delivery of an essential service to the Lower Huntercommunity

Want to put your systems expertise to work improving how essential services are delivered?

We’re looking for an FSM Functional Specialist to join our Customer Delivery division on a full-time, ongoing basis, within our Information, Control and Energy team.

Reporting to the Manager FSM, you’ll configure, administer and support Hunter Water’s Field Service Management (FSM) and Planning & Scheduling Optimisation (PSO) platforms. You’ll help keep these systems stable, reliable and aligned with the needs of our operational teams.

As our specialist in planning, scheduling and optimisation, you’ll work with planners, schedulers, operational leaders and field teams to improve automation, resource utilisation and user experience. You’ll translate business requirements into system configuration, troubleshoot complex issues and maintain reliable data flows across connected enterprise systems.

If you enjoy solving technical challenges, supporting users and making systems work better for the people who rely on them, this could be a great next step in your career.

What you'll do

• Administer and optimise FSM and PSO, configuring workflows, business rules, security settings and enterprise integrations.
  
• Investigate and resolve application, integration, scheduling and data issues to maintain reliable operations.
  
• Provide specialist PSO advice to improve planning, scheduling, automation and workforce utilisation.
  
• Coordinate releases, upgrades, testing and approved enhancements, maintaining data integrity, governance and reporting capability.
• Partner with operational teams to provide specialist advice, training and support that improves system use and user experience.

We're looking for someone who brings the following:

• Experience with field service management solutions, preferably IFS FSM and PSO, or equivalent workforce or resource management products.
• Experience in application support, solution design, integration monitoring, enterprise data management and troubleshooting, including IFS FSM/PSO–Ellipse EAM data flows for work orders, assets, resources, labour costing and reporting.
  
• Experience with planning, scheduling, dispatch and workforce optimisation, understanding work management and resource allocation in utilities or similar environments, and using operational data to identify improvements.
  
• Strong customer service, stakeholder engagement, teamwork and strong written and verbal communication skills, plus a Class C Driver Licence.
• Relevant qualifications in Information Technology, Information Systems, Business or a related discipline.
  
• Working knowledge of IFS PSO, Ellipse or similar ERP platforms and GIS, with an understanding of scheduling constraints, business rules, capacity planning and resource utilisation.
  
• Understanding of C#, YAML, SOAP and JSON.

Why you'll love working at Hunter Water

At Hunter Water our Values define who we are as an organisation and how we behave. We strive to live these Values and it is shown in the work we do and the way in which we interact with each other. Please click here to learn more about Hunter Water’s Values .

Hunter Water provides essential water services to communities across the Lower Hunter, while working to create a more sustainable, resilient and innovative water future for our region—and our people play an important part in making that happen.
We also know that doing great work is only one part of life. We support our people with flexibility, benefits and opportunities to learn and grow.

At Hunter Waterwe offer a range of employee benefits. For this position, these will include, but are not limited to:

• 35 hour working week,with access to hybrid and flexible working options
  
• Additional public holidays
• 5 additional days of paid carers leave each year
• 14 weeks paid parental leave for both primary and secondary carers
• Paid community service leave
• Fitness Passport and discounted health and wellbeing services
• Employee Assistance Program
• Reward and Recognition Program
• Base salary + superannuation,commensurate with skills, experience and the applicable classification under Band 6/7 of the Hunter Water Corporation Employees Enterprise Agreement 2024.

Questions about the role?

Contact : r [e-mail]

Don’t meet every desirable criterion? We’d still love to hear from you. We value different skills, experiences and perspectives. If you meet the essential requirements and believe you have what it takes to succeed in the role, we encourage you to apply—you might be exactly who we’re looking for!

Everyone belongs at Hunter Water

We want Hunter Water to be a workplace where everyone feels they belong. We value different backgrounds, experiences and perspectives and are committed to creating an inclusive workplace with genuine equality of opportunity.

We encourage applications from people of all cultures, abilities, identities, ages and life experiences, and particularly encourage Aboriginal and Torres Strait Islander people, women, and people with disability to apply.
If you require a reasonable adjustment at any stage of the recruitment process, please let us know—we’re happy to work with you to make the process accessible.

Employment with Hunter Water Corporation may be subject to pre-employment checksincluding but not limited to criminal background checks, functional assessment,drug and alcohol testing and psychometric assessment for preferred externalapplicants.