Frontline Support Worker – Homelessness Services

The Salvation Army Australia; Perth; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

NFP salary packaging

Employee Assistance Program

Discounts: retail and lifestyle

Fitness Passport discounts

Purchase leave scheme

Parental leave

Leave to support Salvation Army causes

Supportive, diverse culture

Job summary

The Salvation Army Australia is seeking a dedicated Support Worker for The Beacon Homelessness Support Service in Perth. This full-time role focuses on front-of-house duties, resident contact, intake information, and coordination of information about accommodation and services.

Commitment to safety and compassionate service is essential. It is a shift-based position with day, afternoon and night shifts, working within a warm, inclusive team that supports residents at every step of their journey

Qualifications

• Certificate IV in Community Services or equivalent.
• Experience in homelessness or human services is desirable.
• Understanding of trauma impacts and social disadvantage.

Responsibilities

• Provide a warm, professional first point of contact for residents, visitors and callers.
• Gather essential intake information and ensure accurate, timely data entry.
• Share clear information about accommodation and support options.
• Maintain clear communication with staff via email and handover processes.
• Support daily and after-hours operations to ensure smooth running.
• Maintain a visible onsite presence to promote safety and respectful conduct.
• Respond calmly to distressing situations and challenging behaviours.
• Contribute to a positive, inclusive team environment.

Skills

Communication

Calm under pressure

Interpersonal skills

Initiative

Teamwork

Trauma-informed approach

Values & safety

First Aid Certification

Education

Certificate IV in Community Services

Job description

The Salvation Army Australia is seeking a dedicated Support Worker for The Beacon Homelessness Support Service in Perth. This full-time role focuses on front-of-house duties, resident contact, intake information, and coordination of information about accommodation and services.

Commitment to safety and compassionate service is essential. It is a shift-based position with day, afternoon and night shifts, working within a warm, inclusive team that supports residents at every step of their journey