Support Worker

The Salvation Army Australia; Perth; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

NFP salary packaging

Employee Assistance Program

Discounts: retail and lifestyle

Fitness Passport discounts

Purchase leave scheme

Parental leave

Leave to support Salvation Army causes

Supportive, diverse culture

Job summary

The Salvation Army Australia is seeking a dedicated Support Worker for The Beacon Homelessness Support Service in Perth. This full-time role focuses on front-of-house duties, resident contact, intake information, and coordination of information about accommodation and services.

Commitment to safety and compassionate service is essential. It is a shift-based position with day, afternoon and night shifts, working within a warm, inclusive team that supports residents at every step of their journey

Qualifications

• Certificate IV in Community Services or equivalent.
• Experience in homelessness or human services is desirable.
• Understanding of trauma impacts and social disadvantage.

Responsibilities

• Provide a warm, professional first point of contact for residents, visitors and callers.
• Gather essential intake information and ensure accurate, timely data entry.
• Share clear information about accommodation and support options.
• Maintain clear communication with staff via email and handover processes.
• Support daily and after-hours operations to ensure smooth running.
• Maintain a visible onsite presence to promote safety and respectful conduct.
• Respond calmly to distressing situations and challenging behaviours.
• Contribute to a positive, inclusive team environment.

Skills

Communication

Calm under pressure

Interpersonal skills

Initiative

Teamwork

Trauma-informed approach

Values & safety

First Aid Certification

Education

Certificate IV in Community Services

Job description

Number Of Positions Available

1

About Us

The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.

Support Worker – Full time

Permanent

The Beacon – Homelessness Support Service

SCHADS Level 3

Why this role matters

At The Salvation Army, every interaction is an opportunity to offer dignity, safety and hope. The Beacon Homelessness Support Service is a place where people experiencing homelessness can pause, breathe and begin rebuilding their lives. As a Support Worker, you become part of that journey. You offer compassion, stability and practical support to people who may be facing some of the toughest moments of their lives. Your presence can be the difference between someone feeling alone and someone feeling seen.

About The Role

This position is based at The Beacon, a 24/7 Homelessness Support Service. The role has a strong front of house focus and involves being the first point of contact for residents, visitors and callers. It includes answering phones, gathering basic intake information, completing data entry and communicating clearly with other staff. The work also involves providing information about accommodation options to members of the public, greeting residents, managing mail collection and supporting the smooth running of afterhours operations. The environment is safe, inclusive and welcoming, and every interaction contributes to someone feeling supported and respected.

Role

This full-time permanent role sits within the Homelessness Support Service at The Beacon and reports to the Front of House Team Leader. Pay is in accordance with SCHADS Level 3. It is a shift-based position and requires availability across the following shift types:

• Day shift: 7.00am to 3.00pm
• Afternoon shift: 3.00pm to 11.00pm
• Night shift: 11.00pm to 7.00am

How You Will Make An Impact

• Provide a warm, professional first point of contact for residents, visitors and callers
• Gather essential intake information and ensure accurate, timely data entry
• Share clear information about accommodation and support options
• Maintain strong communication with staff through email and handover processes
• Support the smooth running of daily and after-hours operations
• Maintain a visible presence onsite to promote safety, wellbeing and respectful conduct
• Respond calmly and appropriately to situations involving distress, crisis or challenging behaviour
• Contribute to a positive, inclusive and collaborative team environment

What You Will Bring

• Certificate IV in Community Services
• Experience in homelessness or human services is desirable
• Understanding of trauma impacts, human development and social disadvantage
• Ability to respond calmly and professionally to challenging behaviours
• Strong communication skills and the ability to build rapport with diverse clients
• Initiative, sound judgement and the ability to work independently and within a team
• A commitment to The Salvation Army’s values and safe work practices
• Valid WA Working with Children Check
• Current WA Drivers Licence
• First Aid Certificate

What We Offer

• NFP salary packaging benefits up to $15,900 tax free and Entertainment Benefit up to $2,650 tax free
• Employee Assistance Program
• Financial, retail and lifestyle discounts
• Discounted health and fitness programs through Fitness Passport
• Up to 8 weeks of leave per year through our purchase leave scheme
• Generous parental leave
• Up to 5 days paid leave per year to support a Salvation Army program or activity
• A supportive, inclusive culture with passionate and dedicated team members

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people.

We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration