Case Worker
The Salvation Army Australia
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Benefits offered by this job
Job summary
The Salvation Army Australia is seeking a dedicated Case Worker for The Beacon, Perth WA. You will provide short‑term crisis case management during the first 21 days of a resident’s stay, assessing housing, health and practical needs while coordinating referrals with internal teams and external partners.
This full‑time permanent role requires trauma‑informed, client‑centred support and the ability to work calmly in crisis situations, contributing to long‑term stability for residents in the
Qualifications
- Relevant qualifications in Social Welfare or Community Services.
- Experience delivering client‑focused, trauma‑informed support.
- Ability to remain flexible, adaptable and calm in changing situations.
- Strong communication skills using clear, plain English.
- Capacity to build respectful relationships with clients and partners.
- Understanding of homelessness, its causes and impacts.
- Experience in welfare or human services.
- Desirable: A current driver’s licence to support clients with urgent appointments.
- A current First Aid Certificate.
Responsibilities
- Provide a safe, calm and welcoming first point of contact for residents.
- Deliver trauma‑informed, client‑centred and culturally safe support.
- Assess immediate housing, health, mental health, financial and practical needs.
- Tailor individual case plans to support client goals.
- Strengthen community connection through referrals and housing pathway access.
- Identify and address barriers to income supports and payments.
- Respond promptly to crisis situations with appropriate strategies.
- Maintain accurate and confidential case notes, assessments and outcome data.
- Contribute to a positive, inclusive and collaborative team environment.
Skills
Education
Job description
The Salvation Army is a Christian movement and one of Australia's largest and most‑loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.
The Beacon, Perth WA
1
The Salvation Army is a Christian movement and one of Australia's largest and most‑loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.
The Beacon, Perth WA
Full‑time Permanent
SCHADS Level 5
At The Beacon, you will be the first point of contact for people seeking safety, stability and support during a vulnerable moment in their lives. The way you welcome someone sets the tone for their entire experience. This role is deeply human and community‑centred, offering the chance to create a safe, calm and inclusive environment from the moment a resident arrives.
You will deliver trauma‑informed, client‑focused support that honours each person’s story and strengths. Your ability to be flexible, adaptable and responsive ensures people feel secure, respected and empowered as they begin their journey toward long‑term stability.
As a Case Worker, you will provide short‑term crisis case management during the first 21 days of a resident’s stay. You will assess immediate housing, health, mental health, financial and practical needs, tailoring support with to each individual.
You will work collaboratively with internal teams and external partners to coordinate referrals, advocacy and access to housing pathways. The role requires agility, quick thinking and the ability to remain calm and grounded in fast‑paced or crisis situations.
This permanent full‑time position sits within the Emergency Accommodation and Referral Support Service, reporting to the Team Leader: Front of House. Pay is in accordance with a SCHADS Level 5.
- Provide a safe, calm and welcoming first point of contact for residents
- Deliver trauma‑informed, client‑centred and culturally safe support
- Assess immediate housing, health, mental health, financial and practical needs
- Tailor individual case plans to support client goals
- Strengthen community connection through referrals and housing pathway access
- Identify and address barriers to income supports and payments
- Respond promptly to crisis situations with appropriate strategies
- Maintain accurate and confidential case notes, assessments and outcome data
- Contribute to a positive, inclusive and collaborative team environment
- Relevant qualifications in Social Welfare or Community Services
- Experience delivering client‑focused, trauma‑informed support
- Ability to remain flexible, adaptable and calm in changing situations
- Strong communication skills using clear, plain English
- Capacity to build respectful relationships with clients and partners
- Understanding of homelessness, its causes and impacts
- Experience in welfare or human services
- Desirable: A current driver’s licence to support clients with urgent appointments
- A current First Aid Certificate
As a registered not-for-profit organisation, we offer eligible employee’s meaningful benefits, including:
- Salary packaging benefits (up to $15,900 tax free) and Entertainment Benefit ($2,650 tax free)
- Employee Assistance Program – confidential counselling service
- Financial, retail and lifestyle discounts
- Generous paid parental leave (12 weeks for primary carers)
- Purchased leave options (up to 8 weeks)
- Five days paid leave annually to experience other Salvation Army programs
- Discounted health and fitness programs through Fitness Passport
- A supportive, inclusive culture with passionate and dedicated team members
- A deeply rewarding role where you can positively influence people’s wellbeing
The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people.
We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.
The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.
We value Integrity, Compassion, Respect, Diversity, and Collaboration
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