Frontline Participant Support Officer - Onsite (Penrith)

Randstad; Sydney; On-site; AUD 65,000 - 85,000; Full time

Job summary

Randstad is recruiting for an APS3 Participant Support Officer in Penrith, NSW. This full-time, onsite role runs 8:30am–4:30pm, Monday to Friday, for a 12-month assignment with potential extension to 31 December 2027. Australian citizenship is a mandatory requirement.

You will be the first point of contact for participants and stakeholders, delivering clear advice, resolving issues, and providing essential administrative support to service delivery staff.

Qualifications

• Provide front reception support and handle participant enquiries.
• Resolve participant questions and provide information with referrals to government/community services.
• Accurate data entry and record-keeping in business systems.
• Coordinate appointments and manage the shared inbox and telephone enquiries.

Responsibilities

• Manage and resolve participant matters per legislation.
• Provide reception support at self-help kiosks and online support.
• Resolve participant and stakeholder enquiries, provide information, and referrals.
• Manage the team's shared email inbox, appointments, and telephone enquiries.
• Coordinate appointments, ensuring office facilities are accessible for all.
• Perform data entry and ensure follow-up actions are completed.
• Receive and record complaints and other feedback in the systems.

Skills

Communication

Service Excellence

Organisation

Problem-Solving

Collaboration

Accuracy

Knowledge

Adaptability

Job description

Randstad is recruiting for an APS3 Participant Support Officer in Penrith, NSW. This full-time, onsite role runs 8:30am–4:30pm, Monday to Friday, for a 12-month assignment with potential extension to 31 December 2027. Australian citizenship is a mandatory requirement.

You will be the first point of contact for participants and stakeholders, delivering clear advice, resolving issues, and providing essential administrative support to service delivery staff.