Participant Support Officer (APS3) – Frontline Service Pro

Randstad Australia; Penrith City Council; On-site; AUD 52,000 - 58,000; Full time

Job summary

Randstad Australia is seeking an APS3 Participant Support Officer in Penrith NSW. The role is full-time, onsite, 8:30am–4:30pm, Monday to Friday, with a 12-month assignment and potential extension. Australian Citizenship is a mandatory requirement; starting ASAP subject to clearances.

The hourly rate is $38.89 plus super, with a strong focus on participant support and service delivery. The role involves front-line engagement with participants, handling enquiries in person, by phone, and via

Qualifications

• Clear and empathetic communication with participants and stakeholders.
• Strong focus on high-quality service and guiding participants.
• Ability to manage multiple tasks and priorities efficiently.
• Attention to accurate documentation and policy compliance.
• Understanding of disability services and related challenges.

Responsibilities

• Manage participant matters and action planning tasks per legislation.
• Provide front reception support at kiosks and online.
• Resolve enquiries and refer to government or community services.
• Manage shared inbox, appointments and phone enquiries.
• Coordinate appointments and accessible office facilities.
• Perform data entry and ensure follow-up actions.
• Record complaints and feedback in business systems.

Skills

Communication

Service Excellence

Organisation

Problem-solving

Collaboration

Accuracy

Knowledge of disability services

Adaptability

Job description

Randstad Australia is seeking an APS3 Participant Support Officer in Penrith NSW. The role is full-time, onsite, 8:30am–4:30pm, Monday to Friday, with a 12-month assignment and potential extension. Australian Citizenship is a mandatory requirement; starting ASAP subject to clearances.

The hourly rate is $38.89 plus super, with a strong focus on participant support and service delivery. The role involves front-line engagement with participants, handling enquiries in person, by phone, and via