Participant Support Specialist - Front Desk & Referrals

Randstad; Windsor; On-site; AUD 65,000 - 75,000; Full time

Job summary

Randstad is seeking an APS3 Participant Support Officer in Windsor, NSW, to be the first point of contact for participants and stakeholders. The role provides clear advice and resolves issues in person, by phone, or via email, and supports service delivery staff to ensure quality services.

The position is full-time, onsite, with a 12-month contract and potential extension. Australian Citizenship is a mandatory requirement, and the successful candidate will be organised and adaptable in a busy

Qualifications

• Excellent communication with participants and families.
• Strong service orientation and client focus.
• Organised with ability to manage multiple tasks.
• Problem-solving and referral skills.
• Collaborates effectively with colleagues and external partners.
• Accurate documentation and adherence to policies.

Responsibilities

• Manage and resolve participant matters per legislation.
• Provide front reception support and assist with kiosks.
• Resolve enquiries and refer to services.
• Manage shared inbox, appointments, and calls.
• Coordinate appointments and accessible facilities.
• Data entry and follow-up actions.
• Record complaints and feedback in systems.

Skills

Communication

Service Excellence

Organisation

Problem-Solving

Collaboration

Accuracy

Knowledge

Adaptability

Job description

Randstad is seeking an APS3 Participant Support Officer in Windsor, NSW, to be the first point of contact for participants and stakeholders. The role provides clear advice and resolves issues in person, by phone, or via email, and supports service delivery staff to ensure quality services.

The position is full-time, onsite, with a 12-month contract and potential extension. Australian Citizenship is a mandatory requirement, and the successful candidate will be organised and adaptable in a busy