Frontline Participant Support Specialist

Randstad; City of Melbourne; On-site; AUD 60,000 - 70,000; Full time

Job summary

Randstad are seeking an APS3 Participant Support Officer to join the Footscray team on a 12-month assignment, with extension potential. This full-time, onsite role requires Australian citizenship and serves as the first point of contact for participants and stakeholders.

You will deliver clear advice, handle inquiries in person, by phone, or email, and provide essential admin support to service delivery staff, ensuring high-quality participant services.

Qualifications

• Clear communication with participants, families and stakeholders, verbal and written.
• Strong focus on high-quality service and guiding participants through processes.
• Ability to manage multiple tasks, case management and admin duties.

Responsibilities

• Manage and resolve participant matters following legislation.
• Provide front reception support and assist with enquiries at kiosks and online.
• Resolve enquiries, provide information and refer to appropriate services.
• Manage the team email inbox, appointments, and phone inquiries.
• Coordinate appointments and ensure accessible facilities for all.
• Perform data entry and ensure follow-up actions are completed.
• Receive and record complaints and feedback in business systems.

Skills

Communication

Service Excellence

Organisation

Problem-Solving

Collaboration

Accuracy

Knowledge of Disability Services

Adaptability

Job description

Randstad are seeking an APS3 Participant Support Officer to join the Footscray team on a 12-month assignment, with extension potential. This full-time, onsite role requires Australian citizenship and serves as the first point of contact for participants and stakeholders.

You will deliver clear advice, handle inquiries in person, by phone, or email, and provide essential admin support to service delivery staff, ensuring high-quality participant services.