Participant Support Officer (APS3) – Onsite, 12‑month Contract

Randstad Australia; Sydney; On-site; AUD 4,546,000 - 6,337,000; Full time

Job summary

Randstad Australia is recruiting an APS3 Participant Support Officer in Parramatta, NSW. This full-time, onsite role runs Mon–Fri, 8:30am–4:30pm, with an initial 12-month assignment and potential extension to 31 December 2027. Australian Citizenship is mandatory; Start date ASAP.

You will serve as a first point of contact for participants and stakeholders, delivering clear advice and essential administrative support to service delivery staff to ensure high-quality participant services.

Qualifications

• Clear and empathetic communication with participants and stakeholders.
• High-quality service orientation and guidance through processes.
• Strong organisation and ability to manage multiple tasks.

Responsibilities

• Resolve participant matters by actioning planning tasks per the legislation.
• Provide front reception support at kiosks and online support.
• Resolve enquiries, provide information, and refer to government or community services.
• Manage the team's shared inbox, appointments, and telephone enquiries.
• Coordinate appointments and ensure office facilities are accessible.
• Perform data entry and ensure follow‑up actions are completed.
• Receive and record complaints and other feedback in business systems.

Skills

Customer service

Communication

Organisation

Problem solving

Collaboration

Accuracy

Disability services knowledge

Adaptability

Job description

Randstad Australia is recruiting an APS3 Participant Support Officer in Parramatta, NSW. This full-time, onsite role runs Mon–Fri, 8:30am–4:30pm, with an initial 12-month assignment and potential extension to 31 December 2027. Australian Citizenship is mandatory; Start date ASAP.

You will serve as a first point of contact for participants and stakeholders, delivering clear advice and essential administrative support to service delivery staff to ensure high-quality participant services.