Frontline Citizen Services Officer

Hoban Recruitment; Brisbane; Vor Ort; AUD 44.000 - 63.000; Teilzeit

Zusammenfassung

Hoban Recruitment is seeking an organised APS3 Participant Support Officer in Mount Gravatt on a casual basis, offered at $38.89 per hour. The role focuses on frontline customer service and administrative support within a Federal Government team.

Ideal candidates will have experience in customer service or administration, strong communication skills, and the ability to handle sensitive situations with care. Australian Citizenship is required for this position.

Qualifikationen

• Previous customer service, administration, reception or contact centre experience.
• Clear, respectful and empathetic written and verbal communication.
• Ability to handle sensitive or complex circumstances with confidence.
• Strong organisation skills and ability to manage competing priorities.
• Accurate data entry and record keeping.

Aufgaben

• Provide professional customer service in person, by phone, email and SMS.
• Respond to customer and stakeholder enquiries.
• Resolve routine matters and escalate complex enquiries as needed.
• Provide information and referrals to government or community services.
• Support front reception and assist customers with online/self-service facilities.
• Manage a shared email inbox, appointments and telephone enquiries.
• Coordinate accessible appointments and meeting facilities.
• Complete accurate data entry and follow-up activities.
• Record complaints, feedback and service requests.
• Provide administrative support to service delivery staff.
• Maintain records in line with policies.

Kenntnisse

Communication

Customer service

Empathy

Organisation

Tools

Microsoft Office

Jobbeschreibung

Hoban Recruitment is seeking an organised APS3 Participant Support Officer in Mount Gravatt on a casual basis, offered at $38.89 per hour. The role focuses on frontline customer service and administrative support within a Federal Government team.

Ideal candidates will have experience in customer service or administration, strong communication skills, and the ability to handle sensitive situations with care. Australian Citizenship is required for this position.