Frontline Learning & Capability Lead

HBF Health; Queensland; Hybrid; AUD 110,000 - 150,000; Full time

Benefits offered by this job

Fully subsidised Gold Hospital Insurance Cover

Flexible working and work from home options

3 additional wellbeing days

2 volunteering days per year

Access to corporate discounts

Job summary

A leading health insurance provider in Australia is seeking a Frontline Capability Manager to lead learning and development initiatives across its contact centres and branches. You will design and deliver effective onboarding and upskilling programs, maintain content and resources, and partner with leaders to address capability gaps. The successful candidate will have substantial experience in training programs and hold a relevant qualification. This role includes a flexible work environment and attractive employee benefits.

Qualifications

• Experience supporting frontline or operational teams.
• Proficient in designing and delivering training programs.
• Comfortable with assessment and evaluation models.

Responsibilities

• Design and deliver engaging onboarding and upskilling programs.
• Maintain learning content and resources.
• Partner with leaders to build targeted learning solutions.
• Manage training budgets and support business process changes.

Skills

Learning and development

Training program design

LMS reporting

Relationship building

Data analytics

Education

Qualification in Human Resources, Education, Organisational Development, or Training and Assessment

Tools

Digital learning tools

Job description

A leading health insurance provider in Australia is seeking a Frontline Capability Manager to lead learning and development initiatives across its contact centres and branches. You will design and deliver effective onboarding and upskilling programs, maintain content and resources, and partner with leaders to address capability gaps. The successful candidate will have substantial experience in training programs and hold a relevant qualification. This role includes a flexible work environment and attractive employee benefits.