Learning & Capability Architect for Frontline Growth

TEEG; North Sydney; On-site; AUD 90,000 - 120,000; Full time

Job summary

TEEG in North Sydney is seeking a Learning & Capability Partner to design engaging learning experiences that blend digital learning, AI-powered tools, workshops and on-the-job development. You will work with leaders to identify capability gaps, build leadership programs, and advance career pathways while coaching teams to ensure learning sticks and delivers measurable impact.

This role supports a fast-paced, multi-site retail and hospitality environment across multiple venues, shaping how

Qualifications

• Experience designing and delivering learning, capability or leadership programs in retail, hospitality, leisure or other fast-paced, multi-site environments.
• Strong facilitation, instructional design and stakeholder management skills.
• Experience creating blended learning solutions across digital, virtual and face-to-face channels.
• A qualification in Learning & Development, Education, Human Resources, Organisational Development or a related field.

Responsibilities

• Designing creative learning experiences using a blend of digital learning, AI-powered tools, workshops, performance support resources and on-the-job development.
• Partnering with leaders to identify capability opportunities and create solutions that make a real difference to team performance and guest experience.
• Building leadership programs, career pathways and succession initiatives that help great people grow their careers with us.
• Facilitating engaging and energetic learning experiences, both in person and virtually.
• Coaching leaders, trainers and subject matter experts to deliver learning that sticks.
• Exploring new technologies, learning trends and innovative approaches to continuously evolve how we learn at TEEG.
• Using data, insights and feedback to measure impact and improve learning outcomes.

Skills

Facilitation

Instructional Design

Stakeholder Management

Education

Learning & Development / HR / OD related degree

Tools

AI-powered tools

Digital learning platforms

Job description

TEEG in North Sydney is seeking a Learning & Capability Partner to design engaging learning experiences that blend digital learning, AI-powered tools, workshops and on-the-job development. You will work with leaders to identify capability gaps, build leadership programs, and advance career pathways while coaching teams to ensure learning sticks and delivers measurable impact.

This role supports a fast-paced, multi-site retail and hospitality environment across multiple venues, shaping how