Frontline ICT Support Specialist (Office-Based)

Xpt Software Australia Pty

Victoria

On-site

AUD 65,000 - 85,000

Full time

7 days ago

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Job summary

ACIAR is seeking an ICT Support Officer to provide frontline ICT support to staff in Australia and overseas. You will handle helpdesk requests, resolve routine ICT issues, and maintain accurate service records while supporting ICT deployments and projects.

The role is based in the BSU and requires strong communication, solid problem-solving, and a commitment to high-quality customer service.

Qualifications

Baseline security and APS requirements are essential.
Experience delivering responsive ICT support in a public service context.
Ability to analyse issues, assess risks and recommend practical solutions.
Clear communication with technical and non-technical stakeholders.

Responsibilities

Provide ICT support for hardware, software, network, account and device issues.
Triage, resolve and escalate service requests and incidents in line with service levels.
Administer user accounts, systems, devices, software and ICT asset records.
Support ICT projects, upgrades, testing, rollouts and implementation activities.
Prepare and update ICT procedures, user guides and knowledge articles.
Liaise with staff, vendors and service providers to support ICT service delivery.
Identify recurring issues and contribute to service and process improvements.
Support cyber security controls, patching, access management and incident reporting.
As this is a Helpdesk role, and will require maintenance of user and building ICT hardware, this role is 100% office-based