Frontline Engagement & Intake Specialist (NDIS)

Catholic Archdiocese of Brisbane; Brisbane; Hybrid; AUD 51,000 - 73,000; Full time

Benefits offered by this job

Community impact

Multidisciplinary team

Meaningful change

Purpose-driven org

Job summary

Catholic Archdiocese of Brisbane – Woolloongabba QLD is seeking a Customer Engagement and Intake Officer for a 3-month fixed-term contract. You will be the first point of contact, coordinating referrals and appointments, preparing service agreements, and supporting service delivery.

The role requires intake experience, proficiency with client management systems, and knowledge of NDIS funding. Hybrid work (3 days in office, 2 days WFH) and standard hours apply.

Qualifications

• At least 1 year in an intake or customer service role.
• Experience using client management systems (CRM).
• Ability to work across multiple systems simultaneously.
• Understanding of NDIS funding and budgeting.
• Strong communication, organisation and relationship-building skills.

Responsibilities

• Prepare and complete service agreements with stakeholders.
• Coordinate appointments and service delivery arrangements.
• Receive and respond to customer enquiries and third-party referrals.
• Initiate and follow up on service leads and conduct outbound calls; maintain intake records.
• Build and maintain relationships with referral partners and stakeholders.

Skills

Intake experience

Customer service

CRM systems

Multi-system navigation

NDIS funding knowledge

Communication & organisation

Education

Relevant qualification in community/disability/aged care

Tools

CRM / client management systems

Job description

Catholic Archdiocese of Brisbane – Woolloongabba QLD is seeking a Customer Engagement and Intake Officer for a 3-month fixed-term contract. You will be the first point of contact, coordinating referrals and appointments, preparing service agreements, and supporting service delivery.

The role requires intake experience, proficiency with client management systems, and knowledge of NDIS funding. Hybrid work (3 days in office, 2 days WFH) and standard hours apply.