Customer Engagement and Intake Officer

Archdiocese of Brisbane; Brisbane; Hybrid; AUD 51,000 - 73,000; Full time

Benefits offered by this job

Make a difference in the community

Supportive multidisciplinary team

Meaningful change for families and the

Job summary

Archdiocese of Brisbane, in collaboration with Xavier Children's Support Network, seeks a Customer Engagement and Intake Officer for a 3-month fixed-term contract in Woolloongabba, QLD. The role covers a mix of in-office and work-from-home days, supporting referrals, service agreements, and client data management.

The successful applicant will bring intake experience, proficiency with client management systems, and strong communication skills to deliver high-quality customer service and build

Qualifications

• At least one year of experience in an intake role.
• Experience using client management systems.
• Ability to navigate multiple systems simultaneously.
• Understanding of NDIS funding and budgeting.

Responsibilities

• Prepare and complete service agreements in collaboration with stakeholders.
• Coordinate appointments and service delivery arrangements.
• Respond to customer enquiries and third-party referrals.
• Initiate and follow up on customer service leads and outbound calls.
• Maintain accurate intake records and client data.
• Build and maintain relationships with referral partners.

Skills

Intake experience

Customer service

Multisystem navigation

Communication skills

Education

Relevant qualification in community/disability/aged care

Tools

Client management systems

Job description

Xavier Children's Support Network has an exciting opportunity is available for an experienced Customer Engagement and Intake Officer to join the Xavier team on a 3-month contract to cover a period of long service leave on a full-time fixed term basis.

About The Role

As the first point of contact for the Xavier team, you will play a key role in delivering exceptional customer service, coordinating referrals and appointments, preparing service agreements, and supporting the effective delivery of services.

Position Details

• Contract: 3-month fixed-term contract to cover long service leave, commencing no later than 4 January 2027.
• Location: Woolloongabba, Queensland.
• Work Arrangement: 3 days in the office and 2 days working from home.
• Hours: Monday to Friday, 8:00 am - 4:00 pm.
• Payrate: $45.22/hr + super

Key Responsibilities

• Prepare and complete service agreements in collaboration with relevant stakeholders.
• Coordinate appointments and service delivery arrangements.
• Receive and respond to customer enquiries and third-party referrals.
• Initiate and follow up on customer service leads and conduct outbound calls.
• Maintain accurate and up-to-date intake records and client data.
• Build and maintain positive relationships with referral partners and key stakeholders.

About You

• Previous experience in an intake or customer service environment.
• Experience using client management systems.
• The ability to navigate and work across multiple systems simultaneously.
• An understanding of NDIS funding and budgeting.
• Strong communication, organisational, and relationship-building skills.
• A commitment to delivering high-quality customer service.
• The ability to work autonomously and manage competing priorities.

Essential Requirements

• At least one year of experience in an intake role.
• A qualification in a relevant discipline, or another qualification supported by relevant experience in the community, disability, or aged care sectors.
• Ability to obtain a Working with Children Check.
• Ability to obtain a NDIS Worker Screening Check.
• A current Australian driver's licence.
• Completion of the NDIS Worker Orientation Module.
• Ability to obtain a National Police Check.

Benefits

• Make a difference in the community!
• Be part of a supportive multidisciplinary team where collaboration and shared expertise are valued.
• Create meaningful change in the lives of children, families, and older adults.
• Join a purpose-driven organisation committed to inclusion, safeguarding, and continuous improvement.

Our Commitment to Safety

The Archdiocese of Brisbane is committed to safeguarding children, young people and adults at risk. Successful applicants will be required to obtain and maintain a Blue Card, NDIS Worker Screening Clearance, an Australian Federal Police Check, and evidence of the right to work in Australia.