Hybrid Intake & Engagement Officer (3-Month Contract)

Archdiocese of Brisbane; Brisbane; Hybride; AUD 51 000 - 73 000; Plein temps

Avantages offerts par ce poste

Make a difference in the community

Supportive multidisciplinary team

Meaningful change for families and the

Résumé du poste

Archdiocese of Brisbane, in collaboration with Xavier Children's Support Network, seeks a Customer Engagement and Intake Officer for a 3-month fixed-term contract in Woolloongabba, QLD. The role covers a mix of in-office and work-from-home days, supporting referrals, service agreements, and client data management.

The successful applicant will bring intake experience, proficiency with client management systems, and strong communication skills to deliver high-quality customer service and build

Qualifications

• At least one year of experience in an intake role.
• Experience using client management systems.
• Ability to navigate multiple systems simultaneously.
• Understanding of NDIS funding and budgeting.

Responsabilités

• Prepare and complete service agreements in collaboration with stakeholders.
• Coordinate appointments and service delivery arrangements.
• Respond to customer enquiries and third-party referrals.
• Initiate and follow up on customer service leads and outbound calls.
• Maintain accurate intake records and client data.
• Build and maintain relationships with referral partners.

Connaissances

Intake experience

Customer service

Multisystem navigation

Communication skills

Formation

Relevant qualification in community/disability/aged care

Outils

Client management systems

Description du poste

Archdiocese of Brisbane, in collaboration with Xavier Children's Support Network, seeks a Customer Engagement and Intake Officer for a 3-month fixed-term contract in Woolloongabba, QLD. The role covers a mix of in-office and work-from-home days, supporting referrals, service agreements, and client data management.

The successful applicant will bring intake experience, proficiency with client management systems, and strong communication skills to deliver high-quality customer service and build