Frontline Customer Service Specialist

the original; Moree; On-site; AUD 67,000 - 82,000; Full time

Job summary

The Department of Customer Service in Moree is seeking a Customer Service Representative to join the SNSW Clerk Grade 3/4 team. You will greet customers face-to-face, resolve enquiries, and deliver service with empathy and accuracy, supporting a fast-paced, people-focused environment.

This full-time role offers a starting salary of 74,118 AUD per year plus superannuation and leave loading, with a structured career path and opportunities to contribute to NSW government reforms.

Qualifications

• Thrives in a fast-paced, customer-focused environment.
• Communicates clearly and confidently.
• Brings patience, empathy, and a solutions-focused mindset.
• Stays calm under pressure and enjoys helping people.

Responsibilities

• Providing frontline support and guidance to customers.
• Handling a wide range of enquiries with professionalism and care.
• Working as part of a team to keep the centre running smoothly.
• Resolving issues and complaints with accuracy and empathy.
• Using systems and technology to manage customer interactions.

Skills

Customer service

Communication

Problem solving

Teamwork

Calm under pressure

Tools

CRM software

Job description

The Department of Customer Service in Moree is seeking a Customer Service Representative to join the SNSW Clerk Grade 3/4 team. You will greet customers face-to-face, resolve enquiries, and deliver service with empathy and accuracy, supporting a fast-paced, people-focused environment.

This full-time role offers a starting salary of 74,118 AUD per year plus superannuation and leave loading, with a structured career path and opportunities to contribute to NSW government reforms.