Eoi - Customer Service Representative

the original; Moree; On-site; AUD 67,000 - 82,000; Full time

Job summary

The Department of Customer Service in Moree is seeking a Customer Service Representative to join the SNSW Clerk Grade 3/4 team. You will greet customers face-to-face, resolve enquiries, and deliver service with empathy and accuracy, supporting a fast-paced, people-focused environment.

This full-time role offers a starting salary of 74,118 AUD per year plus superannuation and leave loading, with a structured career path and opportunities to contribute to NSW government reforms.

Qualifications

• Thrives in a fast-paced, customer-focused environment.
• Communicates clearly and confidently.
• Brings patience, empathy, and a solutions-focused mindset.
• Stays calm under pressure and enjoys helping people.

Responsibilities

• Providing frontline support and guidance to customers.
• Handling a wide range of enquiries with professionalism and care.
• Working as part of a team to keep the centre running smoothly.
• Resolving issues and complaints with accuracy and empathy.
• Using systems and technology to manage customer interactions.

Skills

Customer service

Communication

Problem solving

Teamwork

Calm under pressure

Tools

CRM software

Job description

Job Description

Expression of Interest - Customer Service Representative SNSW Clerk Grade 3/4 - starting annual salary $74,118.00 plus superannuation and leave loading

Employment Type: Full-time ongoing Locations: Moree Service Centre

Looking to build your customer service skills in a fast-paced, people-focused environment? This could be the opportunity for you!

About Opportunity

Join our busy Service Centre team and be at the heart of the customer experience. No two days are the same. You’ll support customers face-to-face, solve problems, and make a genuine difference with every interaction.

About you

• Thrives in a fast-paced, customer-focused environment
• Communicates clearly and confidently
• Brings patience, empathy, and a solutions-focused mindset
• Stays calm under pressure and enjoys helping people

If you take pride in great service and being the person others rely on, we want to hear from you.

What You’ll Be Doing

• Providing frontline support and guidance to customers
• Handling a wide range of enquiries with professionalism and care
• Working as part of a team to keep the centre running smoothly
• Resolving issues and complaints with accuracy and empathy
• Using systems and technology to manage customer interactions

Closing Date: Monday 26 October 2026 at 9:59am

Further Information

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.

Careers at Department of Customer Service

A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or [e-mail].

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process