Frontline Customer Support Specialist | Problem Solver

Nsw Department Of Customer Service; Moree; On-site; AUD 67,000 - 82,000; Full time

Job summary

NSW Department of Customer Service is seeking an Expression of Interest for a Customer Service Representative at the Moree Service Centre. This full-time role offers an engaging environment where frontline service and problem solving matter every day.

You will assist customers face-to-face, handle a broad range of enquiries with professionalism, work as part of a team to keep the centre running smoothly, and use our systems to manage interactions. Closing date 26 October 2026.

Qualifications

• Thrives in a fast-paced, customer-focused environment.
• Communicates clearly and confidently.
• Brings patience, empathy, and a solutions-focused mindset.
• Stays calm under pressure and enjoys helping people.

Responsibilities

• Providing frontline support and guidance to customers.
• Handling a wide range of enquiries with professionalism and care.
• Working as part of a team to keep the centre running smoothly.
• Resolving issues and complaints with accuracy and empathy.
• Using systems and technology to manage customer interactions.

Skills

Customer focus

Clear communication

Empathy

Calm under pressure

Job description

NSW Department of Customer Service is seeking an Expression of Interest for a Customer Service Representative at the Moree Service Centre. This full-time role offers an engaging environment where frontline service and problem solving matter every day.

You will assist customers face-to-face, handle a broad range of enquiries with professionalism, work as part of a team to keep the centre running smoothly, and use our systems to manage interactions. Closing date 26 October 2026.