Digital Service Representative And Customer Service Representative

Nsw Department Of Customer Service; Mittagong; Hybrid; AUD 67,000 - 82,000; Full time

Benefits offered by this job

Career development opportunities

Health and wellbeing programs

Job summary

NSW Department of Customer Service is recruiting at Mittagong Service Centre for Customer Service Representative and Digital Service Representative roles. You will assist customers with information and access to services, and help navigate digital platforms to provide practical solutions.

Ideal candidates are friendly, adaptable and capable of handling fast-paced, high-volume enquiries with strong communication and attention to detail.

Qualifications

• Experienced in high-volume customer service environments.
• Ability to navigate multiple channels (in person, phone, online).
• Strong interpersonal and communication skills.

Responsibilities

• Assist customers accessing information and services.
• Provide solutions through face-to-face or phone enquiries with professionalism.

Skills

Customer service

Face-to-face interactions

Inbound calls

Communication

Attention to detail

Digital platforms

Professionalism

Job description

Customer Service Representative & Digital Service Representative Opportunit ies

Customer Service Representative
SNSW Clerk Grade 3/4 - starting annual salary $74,118 plus superannuation and leave loading
Digital Service Representative
SNSW Grade 2/3 - starting annual salary $64,375 plus superannuation and leave loading
Location : Mittagong Service Centre

Please note: This recruitment will be used to fill roles and create a talent pool for future opportunities at this specific location only.

Looking for a role where you can make a real difference? We're growing our team and building a talent pool for future opportunities at our Mittagong Service Centre. As a C ustomer Service Representative or Digital Service Representative , you'll help customers access services, navigate digital platforms and find solutions to a wide range of enquiries. Every day, our team supports customers through expert advice, practical solutions and exceptional service in a dynamic, fast-paced environment. If you enjoy working with people, solving problems and making a positive impact, we'd love to hear from you.

About you

We're looking for people who are friendly, adaptable and passionate about helping others. You thrive in a high-volume customer environment where priorities shift quickly and no two days are the same. You stay calm under pressure, can balance competing demands and bring warmth, confidence and professionalism to every interaction. Whether you're looking for a new challenge, flexible work arrangements or an opportunity to support your community, we'd love to hear from you.

What You'll Bring

• A passion for customer service and helping people
• The ability to manage both face-to-face customer interactions and inbound calls in a blended frontline environment
• Strong communication skills and a friendly, approachable style
• Confidence navigating enquiries, solving problems and achieving positive outcomes
• Strong organisational skills and attention to detail
• Comfort using technology and learning new systems
• Professionalism when handling personal and confidential information
• A collaborative, team-focused approachAdaptability and resilience in a fast-paced environment

Your Impact

As the welcoming face of our Service Centre, you'll help customers access the information, support, and services they need. Through a combination of face-to-face interactions and phone-based enquiries, you'll deliver professional, respectful, and customer-focused service that helps people achieve positive outcomes.

In this role, you'll play an important part in creating an inclusive and supportive environment where customers feel valued, understood, and empowered to access the assistance they need.

What we offer

• Personal development - excellent development opportunities for someone ready for the next step in their career! Excellent career growth and learning development opportunities.
• Access to health and well-being programs - Including Fitness Passport and EAP (Employee Assistant Program) - Wellbeing programs and resources available

Closing Date: Wednesday 21 October 2026 at 9:59am

Operating hours:

In our Service Centres hours vary between locations. You can check the opening hours for each Service Centre here. Flexibility is to work on a rotating roster between the Service Centre's operational hours which may include Saturdays.

The Service NSW Award hours are 6:30am - 7:30pm (Monday to Friday) and 7:30am - 3:30pm (Saturdays). In some situations, you may be required to work during these hours.

Part-time - minimum 14 hours per week - (Monday to Friday)

Full-time - 70 hours per fortnight

Hours are also subject to change based on the needs of the business.

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.

Careers at Department of Customer Service

A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on or .

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process