Customer & Digital Service Rep — Growth & Impact

Nsw Department Of Customer Service; Mittagong; Hybrid; AUD 67,000 - 82,000; Full time

Benefits offered by this job

Career development opportunities

Health and wellbeing programs

Job summary

NSW Department of Customer Service is recruiting at Mittagong Service Centre for Customer Service Representative and Digital Service Representative roles. You will assist customers with information and access to services, and help navigate digital platforms to provide practical solutions.

Ideal candidates are friendly, adaptable and capable of handling fast-paced, high-volume enquiries with strong communication and attention to detail.

Qualifications

• Experienced in high-volume customer service environments.
• Ability to navigate multiple channels (in person, phone, online).
• Strong interpersonal and communication skills.

Responsibilities

• Assist customers accessing information and services.
• Provide solutions through face-to-face or phone enquiries with professionalism.

Skills

Customer service

Face-to-face interactions

Inbound calls

Communication

Attention to detail

Digital platforms

Professionalism

Job description

NSW Department of Customer Service is recruiting at Mittagong Service Centre for Customer Service Representative and Digital Service Representative roles. You will assist customers with information and access to services, and help navigate digital platforms to provide practical solutions.

Ideal candidates are friendly, adaptable and capable of handling fast-paced, high-volume enquiries with strong communication and attention to detail.