Eoi - Customer Service Representative

Nsw Department Of Customer Service; Moree; Presencial; AUD 67.000 - 82.000; Jornada completa

Descripción de la vacante

NSW Department of Customer Service is seeking an Expression of Interest for a Customer Service Representative at the Moree Service Centre. This full-time role offers an engaging environment where frontline service and problem solving matter every day.

You will assist customers face-to-face, handle a broad range of enquiries with professionalism, work as part of a team to keep the centre running smoothly, and use our systems to manage interactions. Closing date 26 October 2026.

Formación

• Thrives in a fast-paced, customer-focused environment.
• Communicates clearly and confidently.
• Brings patience, empathy, and a solutions-focused mindset.
• Stays calm under pressure and enjoys helping people.

Responsabilidades

• Providing frontline support and guidance to customers.
• Handling a wide range of enquiries with professionalism and care.
• Working as part of a team to keep the centre running smoothly.
• Resolving issues and complaints with accuracy and empathy.
• Using systems and technology to manage customer interactions.

Conocimientos

Customer focus

Clear communication

Empathy

Calm under pressure

Descripción del empleo

Expression of Interest - Customer Service Representative

SNSW Clerk Grade 3/4- starting annual salary $ 74,118.00 plus superannuation and leave loading

Employment Type: Full-time ongoing

Locations: Moree Service Centre

Looking to build your customer service skills in a fast-paced, people-focused environment? This could be the opportunity for you!

About Opportunity

Join our busy Service Centre team and be at the heart of the customer experience. No two days are the same. You'll support customers face-to-face, solve problems, and make a genuine difference with every interaction.

About you

You're someone who:

• Thrives in a fast-paced, customer-focused environment
• Communicates clearly and confidently
• Brings patience, empathy, and a solutions-focused mindset
• Stays calm under pressure and enjoys helping people

If you take pride in great service and being the person others rely on, we want to hear from you.

What You'll Be Doing

• Providing frontline support and guidance to customers
• Handling a wide range of enquiries with professionalism and care
• Working as part of a team to keep the centre running smoothly
• Resolving issues and complaints with accuracy and empathy
• Using systems and technology to manage customer interactions

Closing Date: Monday 26 October 2026 at 9:59am

Careers at Department of Customer Service

A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on or .