Frontline Customer Service & Sales Pro (Retail)

Australia Post; Mittagong; Presencial; AUD 39 000 - 42 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Post Perks discounts

Resumo da oferta

Australia Post is seeking a Retail Customer Service Officer to help customers in our offices. The role involves sales, cash handling, identity services such as passport interviews, and promoting products and services with a focus on customer experience.

You will join a diverse, supportive team with structured training, opportunities for development, and a 12‑month contract. The pay rate starts at 29.72 AUD per hour, increasing to 31.77 AUD after about three months, with 12% superannuation and 25

Qualificações

• Experience in customer service and/or cash handling.
• Able to lift up to 16 kg of mail and parcels regularly and stand for shifts.

Responsabilidades

• Performing customer sales and service transactions with customers.
• Managing high value transactions accurately (cash, cheques, credit cards and EFTPOS).
• Conducting identity services transactions, including Australian Passport Interviews.
• Promoting our products and services through up-selling and cross-selling, merchandising and other promotional activities.
• Assisting customers with mail and parcels lodgements and associated costs.
• Building rewarding relationships with customers by understanding their needs.
• Assisting with administrative duties such as stocktaking and record maintenance.

Conhecimentos

Customer service

Cash handling

Team player

Ferramentas

POS cash register

Descrição da oferta de emprego

Australia Post is seeking a Retail Customer Service Officer to help customers in our offices. The role involves sales, cash handling, identity services such as passport interviews, and promoting products and services with a focus on customer experience.

You will join a diverse, supportive team with structured training, opportunities for development, and a 12‑month contract. The pay rate starts at 29.72 AUD per hour, increasing to 31.77 AUD after about three months, with 12% superannuation and 25