Frontline Customer Care Consultant - Industrial Goods

Blackwoods; Broken Hill; On-site; AUD 52,000 - 66,000; Full time

Benefits offered by this job

Discount card

Training & development

Guaranteed hours

Team events & prizes

Employee Assistance Program

Refer-a-Friend program

Additional annual leave

Parental leave

Job summary

Blackwoods in Broken Hill is seeking an approachable and proactive Customer Care Consultant to deliver phenomenal service in-store.

You will be the face of the business, using friendly communication over the phone, in person and by email to help customers and keep the shop well organized. The role emphasizes expert product advice, safety standards, teamwork and a positive store culture, with opportunities for training and career development.

Qualifications

• Experience in customer service or retail environments is highly regarded.
• Clear and friendly communication, verbally and in writing.

Responsibilities

• Be the first point of contact for customers in person, by phone, and email.
• Provide expert advice on a wide range of industrial products.
• Maintain a clean, well-stocked, and visually appealing shopfront.
• Uphold safety standards and foster a positive team culture.

Skills

Customer service

Communication

In-person service

Job description

Blackwoods in Broken Hill is seeking an approachable and proactive Customer Care Consultant to deliver phenomenal service in-store.

You will be the face of the business, using friendly communication over the phone, in person and by email to help customers and keep the shop well organized. The role emphasizes expert product advice, safety standards, teamwork and a positive store culture, with opportunities for training and career development.