In-Store Customer Care Consultant – Retail Support

Blackwoods-1; Coffs Harbour; On-site; AUD 52,000 - 60,000; Full time

Benefits offered by this job

Wesfarmers benefits

Exclusive team discounts

Free onsite parking

Job summary

Blackwoods in Coffs Harbour NSW is seeking a Customer Care Consultant to deliver phenomenal in-store support. You’ll be the face of the business, helping customers with product advice, stock availability, and creating a welcoming shopping environment.

The role suits a retail all-rounder who thrives in a fast-paced setting, enjoys learning, and supports teammates. A background in customer service or retail is preferred, with a focus on reliability and great communication.

Qualifications

• Experience in delivering customer service in retail environments.
• Strong communication skills, both in person and via email/phone.
• Proactive, reliable, and eager to learn.

Responsibilities

• Act as the first point of contact for customers in person, by phone, and email.
• Provide expert advice on a wide range of industrial products.
• Replenish shelves and assist with stocktake/merchandising.
• Maintain a clean, well-stocked, and visually appealing shopfront.
• Uphold safety standards and foster a positive team culture.

Skills

Customer service

Retail experience

Proactive attitude

Job description

Blackwoods in Coffs Harbour NSW is seeking a Customer Care Consultant to deliver phenomenal in-store support. You’ll be the face of the business, helping customers with product advice, stock availability, and creating a welcoming shopping environment.

The role suits a retail all-rounder who thrives in a fast-paced setting, enjoys learning, and supports teammates. A background in customer service or retail is preferred, with a focus on reliability and great communication.