Customer Care Consultant Trade Store - Coffs Harbour NSW

Blackwoods-1; Coffs Harbour; On-site; AUD 52,000 - 60,000; Full time

Benefits offered by this job

Wesfarmers benefits

Exclusive team discounts

Free onsite parking

Job summary

Blackwoods in Coffs Harbour NSW is seeking a Customer Care Consultant to deliver phenomenal in-store support. You’ll be the face of the business, helping customers with product advice, stock availability, and creating a welcoming shopping environment.

The role suits a retail all-rounder who thrives in a fast-paced setting, enjoys learning, and supports teammates. A background in customer service or retail is preferred, with a focus on reliability and great communication.

Qualifications

• Experience in delivering customer service in retail environments.
• Strong communication skills, both in person and via email/phone.
• Proactive, reliable, and eager to learn.

Responsibilities

• Act as the first point of contact for customers in person, by phone, and email.
• Provide expert advice on a wide range of industrial products.
• Replenish shelves and assist with stocktake/merchandising.
• Maintain a clean, well-stocked, and visually appealing shopfront.
• Uphold safety standards and foster a positive team culture.

Skills

Customer service

Retail experience

Proactive attitude

Job description

The Role

We are looking for an approachable and organised Customer Care Consultant to provide phenomenal support within our Coffs Harbour NSW Store!

Acting as the face of the business, you’ll be responsible for creating a great customer service experience, assisting with the smooth running of our store and adding to our friendly culture.

There is a lot to learn within this role; making this role ideal for a retail all-rounder who loves operating in a fast-paced environment, learning new things and helping their co-workers.

Comfort with lifting up to 15kg loads will be a requirement for this position. If you are proactive, communicate well and are reliable.

What You’ll Be Doing:

• Act as the first point of contact for customers in person, by phone, and email
• Provide expert advice on a wide range of industrial products
• Replenish shelves and assist with stocktake/merchandising
• Maintain a clean, well-stocked, and visually appealing shopfront
• Uphold safety standards and foster a positive team culture

Our Ideal Candidate will have

• Previous experience in customer service or retail environments
• Positive and clear customer service manner - both verbally and over email
• A proactive attitude with a willingness to learn

Why Join Us?

• Permanent Full-Time Opportunity with competitive incentives and access to Wesfarmers Share Plans
• Enjoy exclusive team member discounts across Blackwoods, Workwear Group, Bunnings, Kmart, Target and Officeworks, plus a FREE OnePass Membership and savings from over 400 retail partners
• Support your wellbeing with fitness benefits, our comprehensive Employee Assistance Program (EAP), and wellbeing resources for you and your immediate family
• Grow your career with ongoing training, development opportunities, and career pathways across the broader Wesfarmers Group
• Be recognised and rewarded through team celebrations, recognition programs, incentive opportunities, and our Refer-a-Friend Program, offering up to $2,000 per successful referral
• Enjoy a supportive team culture, free onsite parking, and the opportunity to make a real impact in a respected industry leader

As part of our recruitment process and commitment to safety, you will be required to undertake background checks (which will include a pre-employment medical assessment involving drug & alcohol testing).

Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTQI+ community and people with disabilities.