Customer Service Representative

Blackwoods; Broken Hill; On-site; AUD 52,000 - 66,000; Full time

Benefits offered by this job

Discount card

Training & development

Guaranteed hours

Team events & prizes

Employee Assistance Program

Refer-a-Friend program

Additional annual leave

Parental leave

Job summary

Blackwoods in Broken Hill is seeking an approachable and proactive Customer Care Consultant to deliver phenomenal service in-store.

You will be the face of the business, using friendly communication over the phone, in person and by email to help customers and keep the shop well organized. The role emphasizes expert product advice, safety standards, teamwork and a positive store culture, with opportunities for training and career development.

Qualifications

• Experience in customer service or retail environments is highly regarded.
• Clear and friendly communication, verbally and in writing.

Responsibilities

• Be the first point of contact for customers in person, by phone, and email.
• Provide expert advice on a wide range of industrial products.
• Maintain a clean, well-stocked, and visually appealing shopfront.
• Uphold safety standards and foster a positive team culture.

Skills

Customer service

Communication

In-person service

Job description

We are looking for an approachable and proactive Customer Care Consultant to provide phenomenal service within our Broken Hill Trade Store!

Acting as the face of the business, you will bring friendliness and effective communication over the phone, in person and over email. You'll be crucial in delivering a fantastic customer service experience and helping keep our store in order.

What You’ll Be Doing:

• Act as the first point of contact for customers in person, by phone, and email.
• Provide expert advice on a wide range of industrial products.
• Maintain a clean, well-stocked, and visually appealing shopfront.
• Uphold safety standards and foster a positive team culture.

Our Ideal Candidate will have

• Previous experience in customer service or retail environments is highly regarded.
• Positive and clear customer service manner - both verbally and over email.
• A proactive attitude with a willingness to learn.
• Work well both autonomously and in a small team environment.

Previous experience to industrial sales/trade stores is highly regarded but not required for success in this role.

What's In It For You:

• Exclusive Perks: Team Member discount card for Kmart, Bunnings, Target & Officeworks, FREE One Pass subscription & Wesfarmers discounted offers from over 400 retail corporate partners
• Continuous training and career development opportunities
• Guaranteed hours with annual leave and sick leave benefits
• Team events, celebrations, award recognition and prizes
• Employee Assistance Program: wellbeing support for you and your immediate family - covering counselling, coaching, financial advice, legal guidance, nutritional services, & more!
• Refer-A-Friend program – earn up to $2,000 for each referral!
• Ability to purchase up to 4 weeks' additional annual leave
• Generous paid parental leave policy and more!

As part of our recruitment process and commitment to safety, you may be required to undertake background checks (which may include a police check, a pre-employment medical assessment; and/or drug & alcohol testing) as part of your application process.

Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTI+ community and people with disabilities.