Trade Store Customer Care Specialist

Blackwoods; Orange City Council; On-site; AUD 50,000 - 65,000; Full time

Benefits offered by this job

Competitive salary and incentives

Wesfarmers share plans

Exclusive discounts across Kmart, Bunn

Target, Officeworks + 400+ partners

Free OnePass subscription

Ongoing training and career develop

Guaranteed hours

Annual leave and sick leave

Team events and rewards

Employee Assistance Program

Job summary

Blackwoods in Orange, NSW is seeking a friendly and organised Customer Care Consultant to support our Orange Trade Store customers in person, on the phone and via email. You’ll help with product advice, stock replenishment, and a welcoming store environment.

The role offers permanent hours, on-site work and opportunities for training and career development within a nationwide industrial products network. You’ll be part of a team that values safety, service and a positive culture.

Qualifications

• Previous experience in customer service or retail environments.
• Positive and clear customer service manner - both verbally and over email.
• A proactive attitude with a willingness to learn.
• Good physical fitness.

Responsibilities

• Act as the first point of contact for customers in person, by phone, and email.
• Provide expert advice on a wide range of industrial products.
• Replenish shelves and assist with stocktake/merchandising
• Maintain a clean, well-stocked, and visually appealing shopfront.
• Uphold safety standards and foster a positive team culture.

Skills

Customer service

Retail experience

Communication

Proactive attitude

Physical fitness

Job description

Blackwoods in Orange, NSW is seeking a friendly and organised Customer Care Consultant to support our Orange Trade Store customers in person, on the phone and via email. You’ll help with product advice, stock replenishment, and a welcoming store environment.

The role offers permanent hours, on-site work and opportunities for training and career development within a nationwide industrial products network. You’ll be part of a team that values safety, service and a positive culture.