Frontline Banking Experience Advisor

NAB; Mackay Regional; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Inclusive workplace

Job summary

NAB Yeppoon Branch in Queensland invites you to join as a Branch Customer Advisor – Banking, where you will be the first contact for customers and help them with everyday banking needs.

You will identify suitable products such as accounts, lending and transactions, and guide customers through Smarter Banking options to make banking simple, easy and secure.

We foster an inclusive, customer‑centric culture and provide opportunities to learn, grow, and contribute to the local community.

Qualifications

• Passion for delivering high-quality NAB customer experiences.
• Team player with attention to detail to ensure accurate, efficient transactions.
• Customer-centric mindset and respect for diverse customers.

Responsibilities

• Serve as the first point of contact for customers at Yeppoon and nearby branches.
• Identify suitable products such as accounts, lending and transactions for customers.
• Promote Smarter Banking options (self-service and digital) to keep banking simple and secure.

Skills

Passion for customers

Team player

Customer-centric mindset

Tools

Self-service & Digital Banking

Job description

NAB Yeppoon Branch in Queensland invites you to join as a Branch Customer Advisor – Banking, where you will be the first contact for customers and help them with everyday banking needs.

You will identify suitable products such as accounts, lending and transactions, and guide customers through Smarter Banking options to make banking simple, easy and secure.

We foster an inclusive, customer‑centric culture and provide opportunities to learn, grow, and contribute to the local community.