Customer Experience Banker – Branch

National Australia Bank; Cairns Regional; On-site; AUD 50,000 - 60,000; Full time

Benefits offered by this job

Career development programs

Banking/financial services discounts

Benefits package including travel, gym

Parental leave

Job summary

National Australia Bank is seeking a Branch Customer Advisor for the Earlville area in Queensland. You will be the first point of contact, guiding customers to suitable banking solutions and promoting digital self-service options.

Join a team focused on delivering gold-class experiences with accurate transactions, using a customer-centric approach and inclusive mindset. Hours are 9:00am–4:30pm (Mon–Wed, Fri) and 9:00am–5:15pm on Thursday, five days a week.

Qualifications

• Passion for delivering quality, gold-class experiences for NAB's diverse range of customers.
• Team player with keen eye for detail ensuring every transaction is efficient and accurate.
• Customer-centric thinking and appreciation for inclusion and the diversity of NAB's customers.

Responsibilities

• Support NAB's Earlville branch as the first point of contact for customers, putting them at the centre of everything you do.
• Identify the most suitable products and services for customers: like account opening, unsecured lending and banking transactions.
• Demonstrate NAB's Smarter Banking options (self-service and digital) to make banking simple, easy and secure.

Skills

Customer service

Attention to detail

Team player

Customer centric thinking

Job description

National Australia Bank is seeking a Branch Customer Advisor for the Earlville area in Queensland. You will be the first point of contact, guiding customers to suitable banking solutions and promoting digital self-service options.

Join a team focused on delivering gold-class experiences with accurate transactions, using a customer-centric approach and inclusive mindset. Hours are 9:00am–4:30pm (Mon–Wed, Fri) and 9:00am–5:15pm on Thursday, five days a week.