Branch Banking Experience Advisor

NAB; City Of Karratha; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Banking discounts

Travel discounts

Wellbeing support

Leave benefits

Career development

Job summary

NAB is seeking a Branch Customer Advisor to support the Broome branch, delivering seamless, tailored customer experiences and helping customers with account openings, lending and transactions. You will promote Smarter Banking options to drive simple and secure banking while maintaining a customer-centric approach.

The role emphasises quality service, teamwork and inclusion, with a focus on accurate processing and excellent customer interactions.

Qualifications

• Passion for delivering quality customer experiences.
• Keen eye for detail ensuring accurate transactions.
• Customer-centric thinking and appreciation for inclusion across a diverse customer base.

Responsibilities

• Support NAB’s Broome branch by being the first point of contact for customers and prioritising their needs.
• Identify suitable products and services for customers: account opening, unsecured lending and banking transactions.
• Demonstrate our Smarter Banking options (self-service and digital) to make banking simple, easy and secure.

Skills

Customer service

Attention to detail

Team player

Job description

NAB is seeking a Branch Customer Advisor to support the Broome branch, delivering seamless, tailored customer experiences and helping customers with account openings, lending and transactions. You will promote Smarter Banking options to drive simple and secure banking while maintaining a customer-centric approach.

The role emphasises quality service, teamwork and inclusion, with a focus on accurate processing and excellent customer interactions.