Branch Banking Advisor: Customer Experience & Solutions

NAB; Port Macquarie; On-site; AUD 52,000 - 62,000; Full time

Job summary

NAB is seeking a Branch Customer Advisor for Forster to deliver a seamless, tailored customer experience at the local branch. You will be the first contact for customers, helping them with account openings, lending and everyday banking needs while guiding them to NAB's digital tools for a simple, secure experience.

Applicants should be passionate about delivering quality service, be detail-oriented, and work well in a team.

Qualifications

• Passion for delivering quality, gold-class experiences for NAB's diverse range of customers.
• Team player with a keen eye for detail ensuring every transaction is efficient and accurate.
• Customer centric thinking and an appreciation for inclusion and diversity of NAB's customers.

Responsibilities

• Support NAB's Forster Branch by being the first point of contact for our customers; putting them at the centre of everything you do.
• Identify the most suitable products and services for customers: like account opening, unsecured lending and banking transactions
• Demonstrate our Smarter Banking options (self-service and digital) for customers; making so banking is simple, easy and secure.

Skills

Customer service

Banking products knowledge

Attention to detail

Job description

NAB is seeking a Branch Customer Advisor for Forster to deliver a seamless, tailored customer experience at the local branch. You will be the first contact for customers, helping them with account openings, lending and everyday banking needs while guiding them to NAB's digital tools for a simple, secure experience.

Applicants should be passionate about delivering quality service, be detail-oriented, and work well in a team.