Front Office Team Leader- Regency Club

Hyatt Hotels Corporation; Sydney; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Complimentary nights

Discounted stays

Rewards programs

Learning opportunities

Uniform provided

Discounted parking

Career opportunities

Job summary

Hyatt Regency Sydney is seeking a passionate Team Leader to monitor the Regency Club operations on the 11th floor, guiding associates to deliver exceptional guest experiences.

Join a premium hotel environment in Australia that values leadership, guest service, and teamwork; RSA certified candidates with 7-day rosters are encouraged to apply.

Qualifications

• Experience leading teams in a premium hotel environment.
• Experience with à la carte service and Opera is advantageous.
• RSA certification and full Australian working rights.

Responsibilities

• Maintain guest satisfaction by checking arrivals and guest history for accuracy.
• Manage check-ins/check-outs for World of Hyatt elite members and coordinate guest services.
• Handle guest inquiries, follow up on issues, and escalate as needed.
• Oversee daily operation of the Regency Club lounge, including cleanliness and staffing.

Skills

Team leadership

Guest service

Communication

Tools

Opera

Job description

Close Inclusive Collection Job Postings Notification

"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone."

"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone." Peggy Focheux Duval: Director of Learning & Development, France

At Hyatt, we care for people so they can be their best. Care comes from an authentic place of empathy and human connection. We do this by truly seeing people and getting to know them as unique individuals, to enable us to design and deliver personal experiences. We continue to strive on building a safe, respectful and inclusive culture for our team members, guests, clients and community.

We are on the lookout for a Full Time Team Leader to join our esteemed Regency Club as part of our Front Office team.

As Australia’s largest premium hotel, the hotel boasts 878 guestrooms, multiple dining experiences and event spaces. The hotel offers more than 3,700sq m of sleek meeting and event space in the heart of the city featuring two spacious ballrooms with views of Darling Harbour and 22 additional meeting rooms.

Benefits for working with Hyatt Include:

• After 90 days of service, 6-12 complimentary nights of accommodation per year to use across Hyatt Hotels globally (T&Cs)
• Generous discounted accommodation worldwide for associates as well as friends and family
• Reward and recognition programs
• Learning and development opportunities
• Fully laundered uniform
• Discounted city parking
• The opportunity to join an international group with endless career opportunities

The Role:

Located on the 11th floor overlooking the beautiful views of the Darling Harbour and offering the highest grade of comfort and convenience for our valued guests. We are seeking a passionate and enthusiastic Team Leader to effectively monitor the operation of the Regency Club, while providing support and guidance to fellow associates to ensure a successful and effective operation.

As a Team Leader you will assist the Regency Assistant Manager with all aspects of departmental operations. You will conduct your duties in a courteous, safe and efficient manner, in accordance with the hotel’s policies and procedures, ensuring that a high level of service is maintained

Responsibilities include:

• Maintain guest satisfaction through checking arrivals list and guest history to identify guest details through ensuring that all information is accurate and up to date.
• Ensure all guest check-ins and check-outs for our World of Hyatt elite members are performed according to Hyatt standards & co-ordinate cashier and concierge duties.
• Handle guest enquiries in a courteous and efficient manner, quickly following up on any guest complaints and issues, reporting to the relevant department if required.
• Ensure the smooth and efficient operation of the Regency Club lounge on a day-to-day basis including cleanliness, requisitioning, replenishments and staffing.

Our ideal candidate will possess:

• Experience in a 5-star hotel or premium environment, in a similar role
• Experience with la carte service and exposure to Opera highly advantageous
• Being enthusiastic, thoughtful, and personable
• Outgoing and inclusive personality
• Hands on leadership style, with ability to support and motivate team
• Efficient problem-solving skills
• Full Australian Working Rights and ability to work a 7-day rotating roster
• A current RSA