Front Office Team Leader - Regency Club

Hyat; Sydney; On-site; AUD 80,000 - 105,000; Full time

Benefits offered by this job

12 complimentary nights after 90 days

Discounted accommodation worldwide

Rewards and recognition programs

Learning and development opportunities

Uniform provided

Discounted city parking

Global career opportunities

Job summary

Hyatt Regency Sydney is looking for a passionate Team Leader to oversee the Regency Club, guiding fellow associates to deliver seamless service. Located on the 11th floor with views of Darling Harbour, you will assist the Assistant Manager and ensure courteous, safe, and efficient operations, maintaining Hyatt standards.

Experience in a 5-star hotel and hands-on leadership are essential. You will coordinate guest relations for World of Hyatt Elite members, manage check-ins/outs, and lead a

Qualifications

• Experience in a 5-star hotel or premium environment.
• Experience with à la carte service; Opera experience is highly advantageous.
• Enthusiastic, thoughtful and personable demeanor.
• Outgoing and inclusive personality with a hands-on leadership style.
• Excellent problem-solving and team-support skills.
• Full Australian working rights and ability to work a 7-day rotating roster.
• Current RSA certification.

Responsibilities

• Maintain guest satisfaction by managing arrivals, guest history, and accurate records.
• Coordinate check-ins/outs for World of Hyatt Elite members; oversee cashier and concierge duties.
• Handle guest enquiries courteously and efficiently; escalate when needed.
• Ensure smooth operation of the Regency Club lounge with cleanliness and staffing.

Skills

Leadership

Guest service

Communication

Team motivation

Problem solving

Roster management

Tools

Opera

Job description

At Hyatt, we care for people so they can be their best. Care comes from an authentic place of empathy and human connection. We do this by truly seeing people and getting to know them as unique individuals, to enable us to design and deliver personal experiences. We continue to strive on building a safe, respectful and inclusive culture for our team members, guests, clients and community.

We are on the lookout for a Full Time Team Leader to join our esteemed Regency Club team.

As Australia's largest premium hotel, the hotel boasts 878 guestrooms, multiple dining experiences and event spaces. The hotel offers more than 3,700sq m of sleek meeting and event space in the heart of the city featuring two spacious ballrooms with views of Darling Harbour and 22 additional meeting rooms.

Benefits for working with Hyatt Include:

• After 90 days of service, 12 complimentary nights of accommodation per year to use across Hyatt Hotels globally (T&Cs)
• Generous discounted accommodation worldwide for associates as well as friends and family
• Reward and recognition programs
• Learning and development opportunities
• Fully laundered uniform
• Discounted city parking
• The opportunity to join an international group with endless career opportunities

The Role:

Located on the 11th floor overlooking the beautiful views of the Darling Harbour and offering the highest grade of comfort and convenience for our valued guests. We are seeking a passionate and enthusiastic Team Leader to effectively monitor the operation of the Regency Club, while providing support and guidance to fellow associates to ensure a successful and effective operation.

As a Team Leader you will assist the Regency Assistant Manager with all aspects of departmental operations. You will conduct your duties in a courteous, safe and efficient manner, in accordance with the hotel's policies and procedures, ensuring that a high level of service is maintained

Responsibilities include:

• Maintain guest satisfaction through checking arrivals list and guest history to identify guest details through ensuring that all information is accurate and up to date.
• Ensure all guest check-ins and check-outs for our World of Hyatt elite members are performed according to Hyatt standards & co-ordinate cashier and concierge duties.
• Handle guest enquiries in a courteous and efficient manner, quickly following up on any guest complaints and issues, reporting to the relevant department if required.
• Ensure the smooth and efficient operation of the Regency Club lounge on a day-to-day basis including cleanliness, replenishments and staffing.

Our ideal candidate will possess:

• Experience in a 5-star hotel or premium environment, in a similar role
• Experience with la carte service - exposure to Opera highly advantageous
• Being enthusiastic, thoughtful, and personable
• Outgoing and inclusive personality
• Hands on leadership style, with ability to support and motivate team
• Efficient problem-solving skills
• Full Australian Working Rights and ability to work a 7-day rotating roster
• A current RSA

Be part of the hospitality evolution. Join Hyatt