Guest Experience Host

Resort Management by Travel and Leisure Pty Ltd/ACN 099 634 830 / Wyndham Destinations; City of Melbourne; On-site; AUD 55,000 - 65,000; Full time

Benefits offered by this job

Professional development funding

Discounted hotel stays

Career development opportunities

Job summary

Travel + Leisure Co. is seeking a friendly Guest Experience Host for our Melbourne team. You will manage front desk operations, greet and register owners and guests, and share information about local attractions to enhance guest experiences.

The role emphasizes exceptional customer service, strong communication, and the ability to multitask in a fast-paced setting, with training and development opportunities provided.

Qualifications

• Previous experience within a similar hotel position.
• Genuine passion for customer service and the local area.
• Excellent communicator with strong interpersonal skills.
• Enthusiastic, self-motivated and positive individual.
• Immaculate presentation and professional grooming standards.
• High levels of computer literacy.
• Previous experience with a PMS system (Hirum, Fidelio, Opera etc) advantageous.
• Have the ability to recognize and solve problems in the workplace.
• Ability to work a flexible schedule, including nights, weekends, public and school holidays.

Responsibilities

• Day-to-day operation of the front desk and guest check-in/check-out processes.
• Greet and register owners and guests and provide information on local area attractions.
• Complete department paperwork and use all communication equipment (phones, facsimiles, computers).
• Support a fast-paced, customer-obsessed environment delivering exceptional experiences.

Skills

Customer service

Communication

Hospitality

Problem solving

Punctuality

Tools

Hirum

Fidelio

Opera

Job description

We Put the World on Vacation Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide. Go Where Joy Is In The Journey Discover a career fuelled by possibility at Travel + Leisure Co. If you love meeting new people and have an enthusiastic approach to delivering excellent customer service, join our Melbourne team as a full time Guest Experience Host today!

How You'll Shine As a Guest Experience Host

you will be responsible for the day to day operation of the front desk. This includes greeting and registering of owners and guests, providing information on local area attractions, completion of all department related paperwork and using all communication equipment including telephones, facsimiles and computers. This fast paced environment would suit customer obsessed individuals who are passionate about providing exceptional experiences and booking guests in to learn more about the benefits of holidaying with Travel + Leisure Co!

How You'll Be Rewarded

Some of our many benefits on offer include:

• Professional development funding
• Discounted hotel stays across Australia, Fiji, New Zealand
• Great career development opportunities

What You'll Bring To be successful in this role, you will be:

• Previous experience within a similar hotel position
• Genuine passion for customer service and the local area
• Excellent communicator with strong interpersonal skills
• Enthusiastic, self-motivated and positive individual
• Immaculate presentation and professional grooming standards
• High levels of computer literacy
• Previous experience with a PMS system (Hirum, Fidelio, Opera etc) advantageous
• Have the ability to recognize and solve problems in the workplace
• Ability to work a flexible schedule, including nights, weekends, public and school holidays.

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [e-mail], including the title and location of the position for which you are applying.

Travel + Leisure Co. is the world’s leading membership and leisure travel company offering vacation ownership, travel membership, and exchange programs. We provide outstanding vacation experiences and travel inspiration to millions of owners, members, and subscribers every year. We believe that all vacation moments start with our associates, and we’re proud of our global teams that turn vacation inspiration into exceptional travel experiences.