Customer Liaison Agent Team Leader

Travel and Leisure Australia Pty Ltd; Gold Coast City; On-site; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Birthday leave

Discounted hotel stays (AU, Fiji, NZ)

Medical coverage

Job summary

Travel + Leisure Co. is seeking a Customer Liaison Team Leader to guide the sales support team and drive successful conversions.

You will own the end-to-end sale process, from initial interest to finalization, while upholding resort and sales policies and delivering a high-quality customer experience. You will assess affordability using serviceability tools, verify income documentation, and coordinate with Sales Support to secure prompt deals.

Qualifications

• Experience in finance, sales support, or leadership roles.
• Strong customer service orientation with proven communication skills.
• Ability to work in fast-paced sales environments and meet KPI targets.

Responsibilities

• Assist in leading and supporting the Customer Liaison team daily.
• Own the back end of the sale from interest to conversion and close deals.
• Review finance applications (AFF) and conduct initial checks with serviceability tools.
• Coordinate follow-ups to ensure timely completion of sales processes.

Skills

Leadership

Sales support

Customer service

Finance familiarity

Job description

We Put the World on Vacation Travel + Leisure Co.

We Put the World on Vacation Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide. GO WHERE NO TWO DAYS ARE THE SAME! At Travel + Leisure Co, we believe in the impact of a helping hand and the power of vacations. If you love meeting new people and have an enthusiastic approach to delivering excellent customer service, join our Sales team as the Customer Liaison Team Leader today!

How You’ll Shine

Assist in leading and supporting the Customer Liaison team in their day to day responsibilities Own the back end of the sale, be the final step between interest and conversion. Support all Resort and Sales policies while staying focused on getting the deal across the line. Build rapport quickly with new owners, making them feel confident and supported from the start of their journey. Act as a trusted closer, build rapport quickly with owners & guide them through the Application for Finance (AFF) and conduct an initial review. Complete the "DocuSign process" at point of sale wherever possible, ensuring deals are finalized promptly. Where not possible, arrange follow-up appointments with Sales Support Agents to ensure timely completion. Use serviceability calculators and credit checks to assess finance affordability. Contact customers or their representatives to: Validate and collect income documentation Clarify details on their credit application Always work with a KPI-driven mindset - aiming for speed, accuracy, and a smooth customer experience. Be the final touchpoint that secures the sale - every deal you close brings someone closer to their dream vacation. Proactively contribute to team goals and support the wider Sales environment to meet monthly targets. Other duties as required from time to time.

How You’ll Be Rewarded

Build your career with a value driven organisation that promotes continual growth and development for its people. Some of our many benefits on offer include:

• Competitive salary package
• Discounted hotel stays across Australia, Fiji, New Zealand subsidised private health cover*
• KPI and performance-based incentives
• Medical coverage after successful probation
• Career growth opportunities within a global brand
• Dynamic, supportive team environment
• Birthday leave!

What You’ll Bring

To be successful in this role, you will have:

• Experience in a similar role, ideally within finance, sales support, customer service or leadership position.
• Previous experience working in a fast-paced sales environment is a big plus.
• Confident in collecting and verifying customer financial information.
• Excellent communication skills - professional phone manner, clear verbal communication, and strong writing skills.
• A natural relationship-builder who puts customers at ease while staying focused on performance goals.
• Strong attention to detail with a high level of accuracy.
• Good organizational and time management skills.
• Financial acumen and ability to assess basic affordability.
• A strong team player who supports others and helps create a positive workplace culture.
• Flexibility to work across a rotating roster, including weekends and public holidays.
• Valid police check or the ability to successfully pass a police check

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class.

If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [e-mail], including the title and location of the position for which you are applying.

Travel + Leisure Co. is the world's leading membership and leisure travel company offering vacation ownership, travel membership and exchange programs. We provide outstanding vacation experiences and travel inspiration to millions of owners, members, and subscribers every year. We believe that all vacation moments start with our associates, and we're proud of our global teams that turn vacation inspiration into exceptional travel experiences.