Guest Experience Host (Reception)

Wyndham Vacation Clubs South Pacific Ltd ACN 090 503 923 (Worldmark); Gold Coast City; On-site; AUD 50,000 - 70,000; Full time

Benefits offered by this job

Professional development funding

Subsidised private health insurance

Discounted hotel stays

Career development opportunities

Birthday leave

Job summary

Travel + Leisure Co. is seeking a Guest Experience Host in Queensland, Australia. In this role, you will manage the front desk, ensuring exceptional customer experiences for owners and guests.

Your responsibilities will include greeting guests, providing local information, and completing paperwork. You will thrive in a fast-paced environment, and support the company's mission of delivering outstanding vacation experiences.

Qualifications

• Previous experience in a hotel position.
• Genuine passion for customer service and the local area.
• Strong interpersonal skills and effective communicator.
• Self-motivated, enthusiastic, and positive attitude.
• Immaculate presentation and professional grooming standards.
• High levels of computer literacy.
• Ability to recognize and solve workplace problems.
• Flexibility to work nights, weekends, and holidays.

Responsibilities

• Manage day-to-day front desk operation.
• Greet and register owners and guests.
• Provide information on local attractions.
• Complete all department-related paperwork.
• Use communication equipment like telephones and computers.

Skills

Customer service

Communication

Computer literacy

Problem-solving

Interpersonal skills

Tools

PMS systems (Hirum, Fidelio, Opera)

Job description

We Put the World on Vacation Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

As a Guest Experience Host, you will be responsible for the day-to-day operation of the front desk. This includes greeting and registering of owners and guests, providing information on local area attractions, completion of all department related paperwork and using all communication equipment including telephones, facsimiles and computers. This fast-paced environment would suit customer obsessed individuals who are passionate about providing exceptional experiences and booking guests in to learn more about the benefits of holidaying with Travel + Leisure Co!

How You'll Be Rewarded

Build your career with a value driven organisation that promotes continual growth and development for its people. Some of our many benefits on offer include:

• Professional development funding
• Subsidised private health insurance (following successful probation completion)
• Discounted hotel stays across Australia, Fiji, New Zealand
• Great career development opportunities
• Birthday leave to celebrate your special day!

What You'll Bring

To be successful in this role, you will be:

• Previous experience within a similar hotel position
• Genuine passion for customer service and the local area
• Excellent communicator with strong interpersonal skills
• Enthusiastic, self-motivated and positive individual
• Immaculate presentation and professional grooming standards
• High levels of computer literacy
• Previous experience with a PMS system (Hirum, Fidelio, Opera etc) advantageous
• Have the ability to recognize and solve problems in the workplace
• Ability to work a flexible schedule, including nights, weekends, public and school holidaAys.

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class.

If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [e-mail], including the title and location of the position for which you are applying.

Travel + Leisure Co. is the world’s leading membership and leisure travel company offering vacation ownership, travel membership, and exchange programs. We provide outstanding vacation experiences and travel inspiration to millions of owners, members, and subscribers every year. We believe that all vacation moments start with our associates, and we're proud of our global teams that turn vacation inspiration into exceptional travel experiences.