Front Office Team Lead: Guest Experience & Training

EVT Connect Hospitality; Sunshine Coast Regional; Hybrid; AUD 65,000 - 75,000; Full time

Job summary

Holiday Inn Express Sunshine Coast, managed by EVT Connect Hospitality, seeks a Front Office Team Leader to drive guest service excellence and oversee the front desk. You will lead Express Agents, train new team members and uphold safety and brand standards in a dynamic coastal hotel.

Responsibilities include coaching staff, achieving monthly upsell targets, maintaining audit accuracy, and coordinating with departments to deliver seamless guest experiences. Eligible to work in Australia required.

Qualifications

• Strong communication skills, both verbal and written.
• Proactive attitude to problem-solving and guest issues.
• Ability to make informed decisions under pressure.
• Passion for delivering exceptional guest experiences.

Responsibilities

• Provide leadership at the front desk and support Express Agents.
• Upsell opportunities and enroll Rewards Club where appropriate.
• Collaborate to ensure audit compliance and cash security.
• Train new team members and maintain brand standards.
• Ensure efficient check-in/out and guest recognition to exceed expectations.

Skills

Effective communication

Proactive problem-solving

Decision making under pressure

Guest service excellence

Education

Diploma in Hospitality Management

Bachelor’s degree in Hospitality Management

Tools

Property Management Systems

Job description

Holiday Inn Express Sunshine Coast, managed by EVT Connect Hospitality, seeks a Front Office Team Leader to drive guest service excellence and oversee the front desk. You will lead Express Agents, train new team members and uphold safety and brand standards in a dynamic coastal hotel.

Responsibilities include coaching staff, achieving monthly upsell targets, maintaining audit accuracy, and coordinating with departments to deliver seamless guest experiences. Eligible to work in Australia required.