Front Office Support Officer

Domestic Violence Resource Service; Mackay Regional; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Salary Packaging

5 weeks annual leave

Two paid wellness days

Job summary

Domestic Violence Resource Service in Mackay is seeking a Front Office Support Officer to provide a welcoming, confidential first point of contact for clients and stakeholders. The role coordinates appointments, handling enquiries and delivering broad administrative support to staff and clinicians.

Flexible arrangements are available, with either full-time or part-time (minimum 20 hours per week). The position emphasises safety, inclusivity, and professional conduct in all interactions,

Qualifications

• Professionalism and discretion in client interactions.
• Strong organisational and time-management skills.
• Excellent written and verbal communication.
• Ability to handle sensitive information with confidentiality.

Responsibilities

• Provide professional, welcoming first point of contact for clients, visitors, and stakeholders.
• Manage reception tasks, enquiries, and appointment scheduling.
• Deliver administrative support including correspondence, records management, and filing.
• Support clinicians and staff with day-to-day administrative tasks.
• Maintain a safe, organised, and welcoming front office environment.
• Identify and escalate issues to maintain smooth operations.
• Deliver high-quality customer service to clients in sensitive situations.
• Promote confidentiality, respect, and inclusivity in all interactions.

Skills

Reception

Customer service

Administrative support

Job description

Domestic Violence Resource Service - Mackay QLD

Mackay Women's Services is a not-for-profit organisation providing free specialist domestic, family and sexual violence support services across the Mackay, Isaac and Whitsunday regions. Guided by a feminist framework and gendered analysis of violence, we are committed to enhancing the lives of women, children and future generations through crisis support, counselling, advocacy, education and community-based services.

The Front Office Support Officer is responsible for delivering exceptional customer service and reception support while coordinating a range of administrative and office functions. This role serves as the first point of contact for clients, visitors, and stakeholders, manages appointments and enquiries, provides administrative support to staff and clinicians, maintains an organised and welcoming workplace environment, and supports the smooth day-to-day operation of the front office. The position requires professionalism, discretion, strong organisational skills, and a commitment to creating a safe, respectful, and inclusive experience for all who engage with the organisation. Other duties may be required within the scope of the role.

Flexible working arrangements are available, with the role offered as either full-time or permanent part-time (minimum 20 hours per week).

Key Responsibilities (including but not limited to):

• Provide a professional, welcoming, and confidential first point of contact for clients, visitors, stakeholders, and the wider community.
• Manage reception activities, including enquiries, appointment scheduling, and coordination of client communications.
• Deliver a broad range of administrative support, including correspondence, document preparation, records management, filing, and general office administration.
• Support clinicians and staff with administrative tasks to ensure the efficient delivery of services.
• Maintain a safe, organised, and welcoming office environment, including coordination of office supplies, facilities, and workplace requirements.
• Assist with the day-to-day operation of the front office, identifying and escalating issues where required.
• Provide high-quality customer service while supporting clients who may be experiencing sensitive or complex situations.
• Promote a culture of professionalism, respect, confidentiality, and inclusivity in all interactions.
• Undertake other duties within the scope of the position as reasonably directed.

Why Join Us:

• Impactful Purpose:You'll play a pivotal role in an organisation that's dedicated to empowering women and creating positive change in our community.
• Personal Benefits:Access to Salary Packaging benefits to increase your take home pay, 5 weeks annual leave, and two paid wellness days each year.