Family Support Worker - Wellbeing - Mount Isa / Doomadgee

North West Queensland; Mount Isa City; Hybrid; AUD 52,000 - 59,000; Full time

Benefits offered by this job

Remote location allowance

5 weeks annual leave

Learning plans

Wellbeing program

Supervision sessions

Diversity & inclusion

Job summary

54 reasons is seeking a dedicated support worker to assist Victim-Survivors of Domestic and Family Violence and Sexual Assault in Mount Isa. You will provide compassionate listening, crisis support, and help translate complex processes into practical steps for recovery.

You will work with Aboriginal and Torres Strait Islander communities, conducting case management, and facilitating referrals while prioritising safety and wellbeing. A generous remote location allowance accompanies the role.

Qualifications

• Experience with Aboriginal and Torres Strait Islander communities and families.
• Experience in case management.
• Strong computer literacy.
• Current valid driver's licence.
• Working with Children Check or ability to obtain one.

Responsibilities

• Offer compassionate emotional support through active listening and presence, creating a safe space during or after intervention.
• Assist clients in processing distressing information during times of crisis to reduce overwhelm.
• Translate complex processes into clear, manageable steps for recovery.
• Provide practical assistance that complements specialist DFV services and supports frontline workers.
• Facilitate warm, personalised referrals to services in the Mount Isa region.

Skills

Case management

Computer literacy

Driver's license

Working with Children Check

Indigenous communities

Job description

Job Description

In this newly designed program for Victim-Survivors of Domestic and Family Violence and Sexual Assault, you will be part of a supportive team who ensure that victim-survivors are provided with appropriate and continuous care.

• Offer compassionate emotional support through active listening and presence, creating a safe and welcoming space for individuals during or following specialist intervention.
• Assist clients in gently processing complex or distressing information that may arise during times of crisis, helping them feel less overwhelmed and more supported.
• Translate complex processes into clear, manageable steps, making the recovery journey more accessible, achievable, and sustainable for each individual.
• Provide practical assistance that complements specialist DFV services, allowing frontline workers to remain focused on safety
• Facilitate warm, personalised referrals to relevant services and community-based activities in the Mount Isa region, ensuring clients feel guided and connected rather than redirected

A place to feel valued:

Your knowledge of the local community networks will be invaluable. We recognise your contribution and provide you the support to ensure you can bring your best, knowing here you have the space and opportunity to grow.

• Remote Benefits: generous annual remote location allowance paid on top of your base salary, plus 5 weeks' annual leave to use in a range of ways to ensure you're able to perform at your optimum - excludes FIFO arrangements
• Individual learning plans to assist in your career development
• Support for workplace wellness, including access to our free, confidential Employee Wellbeing Program
• Supportive Managers - for non-casual employees, we provide professional supervision training and monthly supervision sessions so you can feel supported and build a career at Save
• Celebrate and feel supported in your diversity. We have a highly inclusive culture and diverse workforce reflecting the communities we serve, allowing you to bring your whole self to work (if that's what you want!)

About the Employer

A place to belong:

At 54 reasons, we invest in the development and wellbeing of our people. Our workforce is approximately 600 people strong, and proudly diverse, whether in race, ethnicity, gender, age, disability, sexuality, cultures and beliefs.

It takes all types of people to do the challenging work we do. We are diverse personalities, backgrounds and talents, embracing our differences as one strong and united team. We see and celebrate the unique value you bring to our organisation, and offer a range of rewards for your effort, including:

• Award rate salary (Level 3.1 - $40.49 an hour) plus full salary packaging benefits - use this link to see how much this benefit could mean to you!

About the Candidate

• Demonstrated experience working with, and understanding of, Aboriginal and Torres Strait Islander communities and families
• Demonstrated experience in case management
• Strong computer literacy
• Current valid driver's licence
• Working with Children Check / Blue Card (or ability to obtain one)