Front Office & Client Services Coordinator (Flexible Hours)

Domestic Violence Resource Service; Mackay Regional; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Salary Packaging

5 weeks annual leave

Two paid wellness days

Job summary

Domestic Violence Resource Service in Mackay is seeking a Front Office Support Officer to provide a welcoming, confidential first point of contact for clients and stakeholders. The role coordinates appointments, handling enquiries and delivering broad administrative support to staff and clinicians.

Flexible arrangements are available, with either full-time or part-time (minimum 20 hours per week). The position emphasises safety, inclusivity, and professional conduct in all interactions,

Qualifications

• Professionalism and discretion in client interactions.
• Strong organisational and time-management skills.
• Excellent written and verbal communication.
• Ability to handle sensitive information with confidentiality.

Responsibilities

• Provide professional, welcoming first point of contact for clients, visitors, and stakeholders.
• Manage reception tasks, enquiries, and appointment scheduling.
• Deliver administrative support including correspondence, records management, and filing.
• Support clinicians and staff with day-to-day administrative tasks.
• Maintain a safe, organised, and welcoming front office environment.
• Identify and escalate issues to maintain smooth operations.
• Deliver high-quality customer service to clients in sensitive situations.
• Promote confidentiality, respect, and inclusivity in all interactions.

Skills

Reception

Customer service

Administrative support

Job description

Domestic Violence Resource Service in Mackay is seeking a Front Office Support Officer to provide a welcoming, confidential first point of contact for clients and stakeholders. The role coordinates appointments, handling enquiries and delivering broad administrative support to staff and clinicians.

Flexible arrangements are available, with either full-time or part-time (minimum 20 hours per week). The position emphasises safety, inclusivity, and professional conduct in all interactions,