Domestic Violence Case Manager (Crisis Support)

Womens Centre Cairns; Cairns Regional; On-site; AUD 60,000 - 75,000; Full time

Job summary

Womens Centre Cairns is seeking a Domestic Violence Case Manager (Crisis Support) to provide centre-based support to women experiencing domestic and family violence. The role involves crisis intervention, information and advice, referrals, and practical assistance, in a fast-paced, flexible environment.

This is a female-identified position under current legislation. The successful candidate will demonstrate excellent communication, strong multitasking ability, and a commitment to client-centred

Qualifications

• Demonstrated written and spoken communication and interpersonal skills.
• Ability to advocate on behalf of clients and work collaboratively.
• Experience in domestic and family violence work is advantageous.
• Understanding of cultural differences and First Nations women is desirable.

Responsibilities

• Answering phone calls and responding to clients' immediate needs.
• Providing crisis support to women who present to the service.
• Following up with new referrals received from other services.
• Conducting comprehensive risk and safety assessments and developing tailored safety plans.
• Offering culturally appropriate crisis support, including information and referrals.
• Maintaining confidential records of client interactions and case notes.
• Performing administrative tasks and assisting with service operations.

Skills

Communication skills

Advocacy

Interpersonal skills

Multi-tasking

Education

Tertiary qualification in Social Work, Psychology or Human Services

Job description

Domestic Violence Case Manager (Crisis Support)

The primary responsibility of this position is to provide centre-based support to women who are experiencing domestic and family violence.

Assistance is provided in the form of crisis intervention, including information and advice, referrals, and practical assistance. Engagement occurs within the centre on a voluntary basis.

This is a fast-paced environment that requires a person with a high level of flexibility, excellent communication and the ability to multi-task.

Please note - this is a female identified position - an applicants gender is considered a genuine occupational requirement as under section 25 of the Anti-Discrimination Act 1991.

Qualifications & Experience

• A tertiary qualification in Social Work, Psychology or Human Services is preferred.
• A Blue Card (authorisation by the Commission for Children & Young People to work under 18 year olds) is required.
• Willingness to undergo a Police Check is required.
• Current drivers license is required.

Selection Criteria

• Demonstrate a high level of written and spoken communication and interpersonal skills, including the ability to advocate on behalf of clients, work collaboratively, and manage competing demands effectively.
• Working knowledge of guidelines or statutory requirements relevant to domestic and family violence work.
• Demonstrated skills in providing client centred support to women and their children experiencing homelessness and/or domestic and family violence.
• Demonstrated understanding of the effects and causes of domestic violence, including knowledge of cultural differences and needs of First Nations Women.

Tasks & Responsibilities

• Answering phone calls and responding to clients' immediate needs.
• Providing crisis support to women who present to the service.
• Following up with new referrals received from other services.
• Conducting comprehensive risk and safety assessments, working closely with victim-survivors to assess their level of risk and develop tailored safety plans.
• Offering culturally appropriate crisis support, including providing domestic violence information and advice, completing referrals, and advocating for the women you are working with.
• Maintaining accurate, confidential records of client interactions, including case notes, safety plans, and statistical data.
• Performing administrative tasks and assisting with the general operations of the service.

• Social, Community, Home Care and Disability Services Industry Award (SCHADS) Level 5.1
• Superannuation and Salary Sacrifice options available.

Note: This position is subject to the successful completion of a 3-month probation.

At the Womens Centre we are dedicated to building an inclusive and authentic workplace. So, if you are excited about this position and your previous experience doesn't align perfectly with the job description, we encourage you to apply anyway. You may be the right candidate for this role.