Administration Assistant

North Queensland Domestic Violence Resource Service; Townsville City; On-site; AUD 60,000 - 70,000; Full time

Benefits offered by this job

Salary packaging

Novated leasing

Christmas leave + 4 weeks annual leave

Annual leave loading 17.5%

Induction and in-house training

External supervision

Employee Assistance Program

Staff wellbeing and training

Job summary

North Queensland Domestic Violence Resource Service is seeking an administration and reception professional to join our Corporate Services team in Townsville. You will support day-to-day reception duties and help maintain orderly records and registers, contributing to a respectful, supportive environment for clients and staff.

We offer salary packaging options up to $15,900, novated leasing, extra Christmas leave, annual leave loading, and a structured induction with ongoing training and

Qualifications

• Experience in reception and office administration.
• Accurately update and maintain information in registers and databases.
• Excellent verbal, written and interpersonal communication skills.
• Strong prioritisation and time management skills.
• Communicate in a calm and timely manner, even in the face of competing demands.
• Ability to be resourceful and proactive when issues arise while maintaining a clear and kind approach.
• Maintaining communal areas to high standards at all times.
• Provide support to organising and setting up events.
• Aligned to and works within the values and principles of the organisation.
• Current QLD C Class Driver’s License must remain current during term of employment.
• Working with Children Check (Blue Card) current during term of employment.
• Australia: National Police Check Clearance - at organisation expense.

Skills

Reception experience

Verbal and written communication

Prioritisation

Time management

Calm and timely communication

Resourceful and proactive

Event support

Team collaboration

Job description

North Queensland Domestic Violence Resource Service - Garbutt QLD

Are you looking for a rewarding administration and reception opportunity? Join our team and make a positive difference in our community.

DVNQ is looking to welcome an administration extraordinaire to join our Corporate Services team.

This is an exciting opportunity to take the next step in your administration career whilst making a significant difference to the lives of those impacted by domestic and family violence.

About us

DVNQ is committed to delivering culturally appropriate, respectful, and holistic support to individuals impacted by domestic and family violence (DFV). Established in 1994, DVNQ operates in North Queensland, with a mission to eliminate DFV through advocacy, innovation, and collaboration.

Our values-Integrity, Compassion, Advocacy, Innovation, and Collaboration-are at the heart of how we work with clients, colleagues, and the community. We pride ourselves on a supportive, inclusive culture where leadership is positive and every team member contributes to our shared success.

Learn more about us at: www.DVNQ.com.au

About the Role

Salary and Benefits

• Salary packaging options up to $15,900 greatly increasing your take home pay (superannuation can be paid in addition to this, subject to any ATO limit where applicable)
• Novated leasing available through our salary packaging provider.
• Christmas leave granted in addition to 4 weeks annual leave (pro rata basis).
• 17.5% annual leave loading.
• Monday to Friday working pattern with only occasional out of hours work.
• A supportive induction process and in-house training
• Regular external professional supervision.
• Employee Assistance Program.
• Supportive work environment with a commitment to staff wellbeing and professional development and generous training opportunities.

About You

Successful candidates will be future focused, accountable, and able to create a positive culture, lifting others up with an energetic, compassionate, inspiring, and engaging manner.

The successful candidate will be able to demonstrate, with examples, that they are able to meet the following selection criteria.

Selection Criteria

• Experience in reception and office administration, preferably in the human services sector.
• Accurately update and maintain information in registers and databases.
• Excellent verbal, written and interpersonal communication skills.
• Strong prioritisation and time management skills.
• Communicate in a calm and timely manner, even in the face of competing demands.
• Ability to be resourceful and proactive when issues arise while maintaining a clear and kind approach.
• Maintaining communal areas to high standards at all times.
• Provide support to organising and setting up events.
• Aligned to and works within the values and principles of the organisation.

Required Screening

• Current QLD C Class Driver’s License which must remain current during the term of employment.
• Working with Children Check (Blue Card) which must remain current during the term of employment.
• Australia: National Police Check Clearance - at organisation expense.

DVNQ is committed to inclusivity and advocacy, ensuring equitable access and respect for all people, regardless of cultural background, age, gender, sexuality, or disability.